Madurai South

Accomplished Team Manager with over 15 years of experience in the US healthcare industry, managing large teams and complex operations across Claims Adjudication, Enrollment, Benefit Configuration, RCM, and Compliance. Expert in delivering results through strategic leadership, process improvement, and strong client engagement. Proven ability to scale operations, drive quality, and exceed performance metrics in dynamic BPO/KPO environments.

Team Ops Manager / Resource Manager at Tata Consultancy Services (2016-10 – 2025-07)

• Managed operations for healthcare processes such as claims, benefit configuration, and enrollment.
• Oversaw a team of 50+ FTEs; improved process accuracy and efficiency through daily coaching and analytics.
• Led client communication, forecasting, and escalations; ensured all SLAs were consistently met or exceeded.
• Drove automation and reporting initiatives that enhanced decision-making and reduced manual errors.
• Ensured audit readiness and compliance with HIPAA and CMS regulations.

Team Leader at Mayfair Health Group (2015-09 – 2016-09)

• Oversaw processing of overseas insurance policies and high-value claims.
• Implemented a Corrective Action Plan framework that reduced claim errors by 30%.
• Facilitated compliance audits and trained staff on healthcare coding and claims policies.

Team Leader at Hinduja Global Solutions (HGS) (2007-02 – 2015-01)

• Led a high-performing team in US healthcare claims and provider support.
• Managed client deliverables, team performance, and reporting accuracy.
• Developed macros and tools to enhance productivity and quality.
• Chaired the Quality Board and implemented preventive actions based on error trend analysis.

Bachelor's Degree in Botany Spl.Industrial Micro biology