Magesh Muralidharan

Facility manager with 21 years of experience overseeing maintenance, Housekeeping Operations, safety, and operations for 20 stores and a head office across four states. Demonstrated expertise in budget optimization, regulatory compliance, and risk mitigation, ensuring secure and efficient environments. Skilled in vendor coordination, energy efficiency initiatives, and space utilization to drive operational performance.

Previous roles as store controller and shift supervisor highlight strong capabilities in inventory management, leadership, and customer service.

Facility Manager at H&M Hennes & Mauritz Retail Pvt Ltd (2023-05 – Present)

Assisted in managing maintenance and safety operations across buildings in four states.

• Supported budget coordination and repairs for 20 stores and head office.
• Help ensure regulatory compliance and optimized space usage for effective facility management.
• Contributed to safety and security protocols to maintain a secure environment for staff and customers.
• Conducted audits and inspections to identify compliance issues and recommend solutions.
• Liaised with legal counsel to assist in addressing legal matters and contractual obligations.
• Provided training on compliance and safety protocols to enhance staff awareness.
• Managed housekeeping operations, ensuring cleanliness standards, effective manpower coordination, and smooth day-to-day facility operations.

Store Controller at H&M Hennes & Mauritz Retail Pvt Ltd (2016-05 – 2023-04)

In my role as a Store Controller, I excelled in inventory management, ensuring optimal stock levels to meet customer demands. Through collaborative efforts, I streamlined stock replenishment processes and conducted thorough audits, enhancing operational efficiency and customer satisfaction. Additionally, I adeptly managed cash handling and administrative tasks, seamlessly transitioning to cover duties of the Department Manager and Visual Merchandiser when needed.

My commitment extended to aligning safety protocols with audit objectives and collaborating closely with the visual merchandising team. Furthermore, I integrated risk management, health & safety, and compliance management into my responsibilities, contributing to a comprehensive approach to store operations. Over the course of a year, I also took on additional department manager responsibilities, including people management, thereby further enhancing my managerial skill set within the team.

Shift Supervisor at Tata Starbucks (2014-06 – 2016-05)

• Achieved high customer satisfaction ratings through effective team leadership.
• Enhanced operational efficiency, resulting in improved service speed and quality.
• Fostered a positive work environment, contributing to employee engagement and retention.

Shift Manager at Yum Restaurant India Pvt Ltd (KFC India) (2012-08 – 2014-04)

• Enhanced service quality through effective shift management and team leadership.
• Resolved operational challenges leading to improved customer experiences and employee morale.
• Contributed to a compliant and efficient working environment, exceeding company standards.

F&B Executive at Hotel Skywalk - India (Unit of Auromatrix Hotels Pvt Ltd) (2012-01 – 2012-08)

• Achieved high customer satisfaction through effective management of food and beverage services.
• Delivered quality menu offerings by overseeing supply procurement and presentation standards.
• Enhanced operational efficiency by leading and developing the service team.

Internship Student at Hotel Park Royal (2011-06 – 2011-12)

Delivered exceptional customer service during a six-month internship in the food and beverage industry.

• Enhanced guest experiences at banquets and special events through effective service.
• Resolved menu-related inquiries to support informed dining decisions.
• Streamlined banquet setups, contributing to successful event execution.

Restaurant Captain at Hotel The Residency Towers (2008-05 – 2010-09)

• Achieved seamless dining experiences by optimizing service flow.
• Enhanced guest satisfaction ratings through effective management of staff and operations.
• Fostered positive dining environments by addressing guest needs promptly.

Food & Beverage Supervisor at Fabrocrats (2005-05 – 2008-05)

• Enhanced guest satisfaction through effective oversight of food & beverage operations.
• Achieved high service quality by managing and training staff effectively.
• Delivered memorable events that significantly improved overall dining experiences.

Professional Certificate in Financial, Analysis, Valuation, and Risk Management in Corporate Finance – Hero Vierd The Columbia University (ColumbiaX) (2023-12)

Lean Six Sigma – Green Belt – Benchmark Six Sigma (2020-09)

BBA in Business Administration and Management – Madras University (2008-05)

Diploma in Hotel Management (American Hotel & Lodging Association) – Canan School of Catering & Hotel Management, India

Course in Advance Diploma In Hospitality & Tourism Management – Queen Margaret University