Outbound Process Executive at Aagna Corporate Service (2014-09 – 2015-10)
Outbound process with international voice operations and upselling sales processes
- Outbound process (international voice)
- Up selling sales process
- Process such as: PMC, Diabetics Meters, Education
- Ability to handle calls and maintain quality
Payroll Processing Executive - US HRO at Wipro BPS (2016-08 – 2019-04)
Northern American US payroll-HRO process with responsibility for processing and finalizing payroll on weekly and biweekly basis
- Northern American US payroll-HRO process
- Responsible for processing and finalizing payroll in weekly, biweekly basis for one of the leading Client in US
- Responsible for processing off-cycles and funding
- Auditing and processing e-pay enrollment form, taxes, commissions, Hours adjustments time sheets and separations
- Processing Stop Payments in ADP and Cash Pro
- Running pay card error messages, bank rejection and creating memos
- Handling email queries from employees and resolving in timely manner as per the SLA
- Interacting with clients on process requests and updates
- Updated and maintained payroll records and supported in internal and external auditing
Payroll Processing Specialist - UK & Ireland at DXC Technology (2019-04-30 – Present)
Managing the Payroll from Starter to Leaver completely for UK (6 entity) and Ireland (3 entity) around 5000 employees
- Managing the Payroll from Starter to Leaver completely for UK (6 entity) and Ireland (3 entity) around 5000 employees
- Processing manual inputs and file uplift loading directly into the SAP
- Generate various from workday reports & SAP reconciliation will be done before the payroll finalization
- E-filling updates from HMRC regarding the tax codes and previous employment earnings will be updated in SAP
- Once the inputs and file uplifts are done payroll will be locked and will be doing the Pre payroll, Post Payroll, Exceptions reports and then the live payroll will be finalized
- GL postings will be done from our end for all the payments and deductions
- Preparing salary bacs & 3rd Party bacs – the authorized bacs will be sent to our service provider for processing
- 3rd Party output schedule will be sent to various 3rd party vendors
- Revenue payments are prepared, validated, checked and finally with authorization sent to service provider for making the Revenue payment to the Revenue Department
- JP Morgan Platform is used to make immediate payment to the employees
- Employees with their payroll related queries/issues and solving before the Turnaround time
- Generating P45 on monthly basis and issuing the soft copy to the employees
- Generating P60 forms and validating it on yearly basis and issuing to the active (live) employees without any discrepancies
- Handling employee's queries through HR Connect (Case management tool) and responding to the employees within turnaround time
- Handling email queries from employees and resolving in timely manner as per the SLA
- Interacting with clients on process requests and updates
- Updated and maintained payroll records and supported in internal and external auditing
