Program Manager - Growth & CX - Eureka Forbes Ltd - Bengaluru
(2024-07)
- Drove 559 Cr sell-out (+22% YoY) in FY'26 by leading NPD launches, pricing optimization, and platform-level growth strategy across EWP, Conventional VCs, Robotics categories, partnering with Amazon, Flipkart, Zepto, Blinkit, and Swiggy Instamart to expand reach and improve category performance.
- Owned end-to-end e-commerce sales planning and revenue delivery, establishing structured review cadences and defining daily action plans with internal teams and marketplace partners to drive execution rigor.
- Designed and implemented analytics frameworks and daily performance tracking dashboards to optimize pricing, search visibility, and platform merchandising, while proactively managing SKU reinstatement within <48 hours through coordination with quality, catalog, and service teams to minimize revenue disruption.
- Improved customer experience and post-purchase service delivery by building vendor partnerships, defining operational SOPs, and aligning platform and internal service teams, resulting in 97% same-day installations, 70% virtual demo adoption, consistent 4+ star customer ratings, and improved rating-to-order conversion to ~12% vs. 5% for Pareto SKUs.
- Digitized the entire offline product portfolio across multiple online marketplaces, implementing gold-standard product content (6+ PDP assets, Premium A+ pages, and ~80% video coverage) to enhance product discoverability, improve customer engagement, and maximize marketplace conversion and category reach.
Vendor Consultant - Amazon Development Center India Pvt. Ltd. - Bengaluru
(2022-04 - 2024-07)
- Managed a portfolio of 5+ Amazon EU vendors, driving 20% GV growth and 127% productivity improvement through structured KPI reviews (WBR/MBR/QBR), deep dives into selection, procurement, and demand planning, and cross-functional collaboration with category, supply chain, and finance teams, achieving 4.8/5 Vendor Experience (VX) and sustained YoY profitability.
- Led the IDQ (Item Data Quality) program for 500+ EU VCP members across six product families, introducing automation initiatives like Cold Start IDQ and Virtual Bundles, training 60+ vendors and internal stakeholders, improving VX from 3.9 to 4.8 and reducing internal operational dependency by 1.3x.
- Enhanced catalog health and operational efficiency by resolving defects within SLAs, creating vendor system manuals, and collaborating across operations, finance, advertising, and returns, achieving 23.5% process time savings and earning 5+ organizational recognitions for Customer Obsession and Deliver Results.
Management Trainee - KPMG Assurance and Consulting Services LLP - Mumbai
(2021-04 - 2021-06)
- Supported business valuation engagements for 5+ clients by applying market and income approaches, conducting comparable company and precedent transaction analysis, and assisting with financial projections and valuation models to estimate enterprise value.
- Researched IAS 36, IND-AS 36, and ASC 350 to prepare analytical presentations, while developing training materials and a standardized query framework to improve onboarding and support future audit and valuation reviews.
Marketing and Research Intern - Nissan Syntex Private Limited - Ahmedabad
(2021-09 - 2021-11)
- Managed client-facing research activities, conducting 30+ in-depth consumer interviews to understand current buying behaviors, usage patterns, and key pain points, while synthesizing insights to inform strategic decision-making and identify opportunities for product innovation.
- Translated qualitative consumer insights into actionable product concepts by performing thematic analysis on interview findings, supporting the ideation process and contributing to the development and definition of a Minimum Viable Product (MVP) aligned with validated customer needs.
