Travel specialist - Soulzen Vacations - Chandigarh
(2025-11)
Travel Specialist - Antilog Vacations - Chandigarh
(2023-11 - 2025-11)
- Developed travel itineraries for clients based on budgets and client needs.
- Managed bookings for flights, hotels, and excursions, securing competitive rates and confirming reservations accurately.
- Negotiated with suppliers to obtain exclusive deals and upgrades for clients, adding value to travel packages.
- Organised all holiday matters from beginning to end, including booking tickets and accommodation and securing rental transportation.
- Ensured high-level guest service by going above and beyond to achieve client needs and resolve issues.
- Resolved booking issues and complaints efficiently, minimising inconvenience and maintaining client trust in the agency.
- Handled last-minute changes and cancellations with efficiency, minimising stress and inconvenience for clients.
- Maintained detailed records of client interactions, bookings, and feedback, using data to improve service delivery.
- Analysed customer feedback to identify areas for improvement, implementing changes to enhance service quality and client satisfaction.
- Took payments via credit and debit cards and handled all sensitive information with professionalism and discretion.
Intern - Cox and Kings - Chandigarh
(2022-06 - 2022-09)
