Mahalingam Karikalan

Product Management professional with 5+ years at Amazon Development Centre India, collaborating with multiple Product Managers to deliver marketplace and seller experience improvements. Experienced in authoring Product Requirement Documents (PRDs), defining user stories, driving Agile execution, leading User Acceptance Testing (UAT), and translating customer insights into scalable product enhancements. Skilled in SQL (Amazon Redshift), Power BI, Amazon QuickSight, Amazon Q, and stakeholder management to drive data-informed product decisions.

SPS Associate Sr., Product & Marketplace Operations - Amazon Development Centre India

(2021-07)

• Collaborated with multiple Product Managers over five years to define product requirements, prioritize features, and deliver marketplace enhancements that improved seller experience and operational efficiency.
• Authored Product Requirement Documents (PRDs), including business requirements, user flows, functional specifications, acceptance criteria, and success metrics, enabling Engineering and QA teams to deliver product enhancements efficiently.
• Created user stories and acceptance criteria while participating in sprint planning, backlog refinement, and Agile ceremonies using Jira to support iterative product delivery.
• Led User Acceptance Testing (UAT), validated business requirements, tracked defects, and collaborated with Engineering and QA teams to ensure production-ready releases.
• Designed Power BI and Amazon QuickSight dashboards to monitor seller onboarding, catalog quality, operational SLAs, and business KPIs, enabling faster, data-driven decision-making.
• Leveraged SQL (Amazon Redshift), Amazon Q, CSI, and Zeus to analyze marketplace data, identify operational bottlenecks, and recommend product and process improvements.
• Contributed to initiatives that improved seller listing success by 32%, reduced manual catalog review effort by 40%, and shortened seller onboarding time by 48 hours through data-driven product and process improvements.
• Managed relationships with approximately 40 strategic sellers, translating recurring customer pain points into product requirements while presenting KPI dashboards and business insights to Product Managers and stakeholders to support prioritization and roadmap discussions.

B.Tech. - Information Technology - Vel Tech Multi Tech Engineering College (2016 - 2020)