Mahalingam Karikalan

Versatile E-Commerce professional with 5 years at Amazon, combining deep vendor/marketplace operations expertise with product management capabilities. Experienced in seller onboarding, catalog quality management, vendor performance tracking, and AI-driven automation. Built NLP-based tools, Power BI dashboards, and redesigned seller UX flows — delivering measurable improvements in listing success, SLA adherence, and operational efficiency.

Equally effective as a Vendor Manager, Category Ops Specialist, or Product Manager in fast-paced marketplace environments.

SPS Associate — Seller & Catalog Operations at Amazon India (2021-07 – Present)

Drove seller onboarding, catalog quality, vendor performance, and product improvements for e-commerce marketplace tools at scale.

• Managed end-to-end seller onboarding and catalog workflows, cutting average time-to-first-listing by 48 hours through process redesign and SOP improvements.
• Tracked and improved vendor performance KPIs — achieving a 32% increase in listing success rate — through proactive issue resolution and cross-team coordination.
• Served as primary escalation point for vendor issues; resolved catalog, compliance, and onboarding blockers with Engineering, Operations, and Supply Chain teams.
• Partnered with supply chain to forecast vendor onboarding demand, enabling better capacity planning and consistent SLA delivery across the team.
• Built AI-powered metadata validation system using NLP and rules-based logic, reducing manual catalog reviews by 40% and improving listing data accuracy at scale.
• Defined catalog packaging standards — data structure, compliance fields, and marketplace readiness criteria — ensuring scalable and consistent vendor onboarding.
• Identified and resolved listing suppression and compliance issues across large vendor catalogs, recovering visibility and improving discoverability.
• Owned product roadmap for seller onboarding and catalog management tools, driving feature delivery with cross-functional Agile squads across Engineering, UX, QA, and Ops.
• Authored 100+ user stories and maintained a prioritized backlog of improvements, accelerating development velocity and reducing sprint carryover.
• Executed end-to-end product launches: backlog prioritization → sprint execution → UAT → release coordination → post-launch performance monitoring.
• Built Power BI dashboards tracking seller activity, listing adoption, and operational KPIs — used by cross-functional stakeholders for data-driven decisions.
• Used SQL (Amazon Redshift) for demand forecasting and vendor performance analysis, supporting capacity planning and identifying at-risk accounts early.
• Collaborated with UX teams in Figma to redesign seller submission flows, improving submission success rates and reducing seller-reported drop-offs.

B.Tech in Information Technology – Anna University (2016-08 – 2020-11)