Mahammad Pinjari

Experienced OpenText xPression Developer with 4+ years of experience in Customer Communications Management (CCM), document composition, template development, data mapping, deployment, and production support. Skilled in designing, developing, and maintaining xPression templates for print and digital communications. Strong expertise in troubleshooting complex document generation issues, customer support, root cause analysis, XML processing, integration technologies, and enterprise communication solutions.

Experienced in Agile methodologies, SDLC, testing, release management, and customer-facing support environments. Proven ability to collaborate with cross-functional teams and deliver high-quality customer communication solutions for Banking, Financial Services, and Insurance domains.

Software Engineer - Hindustan Computers Limited (HCL Tech)

(2022-09)

Project: Pnc Forms Modernization

• Designed, developed, and maintained OpenText xPression templates for customer communications across print and digital channels.
• Configured business rules, variables, conditional content, and document composition logic based on business requirements.
• Performed XML data mapping, document generation validation, unit testing, and defect resolution.
• Investigated and resolved production issues through root cause analysis and troubleshooting activities.
• Collaborated with business analysts, QA teams, developers, and stakeholders to deliver customer communication solutions.
• Conducted impact analysis and provided technical recommendations for application improvements.
• Participated in code reviews and quality assurance activities to ensure adherence to organizational best practices.
• Developed technical documentation, implementation guides, and support procedures.
• Participated in Agile ceremonies, sprint planning, code reviews, and quality assurance activities.
• Assisted in integration testing involving XML, REST APIs, SOAP services, and backend system.
• Performed template development, unit testing, deployment, and production support activities while ensuring SLA compliance.
• Designed and implemented CCM templates based on business requirements for Life Insurance, Banking, and Finance domains.
• Contributed to continuous improvement initiatives focused on performance optimization, template standardization, and operational excellence.

B.Tech - Computer Science - IIIT RGUKT RK Valley (2022-05)

Pre-University Course (P.U.C) - IIIT RGUKT RK Valley (2018-02)