Collection Manager at Aditya Birla Capital (2022-08 – 2025-04)
Led collection operations and strategic recovery activities
- Led a team of collection agents, ensuring legal compliance and achieving a significant reduction in delinquencies by implementing strategic recovery activities.
- Managed and updated the status of collections, coordinating with agencies for accounts with continuous delinquencies, and overseeing loan risk management for various products.
- Achieved individual and departmental goals by minimizing losses and enhancing loss recovery through efficient and strategic collection activities, consistently meeting Quality and Quantity targets.
Deputy Manager at Kotak Mahindra bank (2019-02 – 2022-08)
Led collection teams and managed credit risk and portfolio quality
- Led a team of collection agents, ensuring legal compliance and achieving a significant reduction in delinquencies by implementing strategic recovery activities.
- Proactively managed credit risk, credit card options, and maintained exemplary credit practices and portfolio quality, consistently meeting Quality and Quantity targets.
- Coordinated with agencies to manage ongoing delinquency accounts, aiming to meet and exceed individual and departmental goals by minimizing losses and enhancing recovery efforts.
Collection manager at Neev finance (2018-10 – 2019-01)
Managed nationwide collections and delinquency accounts
- Managed nationwide collections, updating statuses, and coordinating with agencies to address ongoing delinquency accounts, ensuring legal compliance.
- Oversaw credit risk, credit practices, and portfolio quality, achieving a significant reduction in delinquencies and enhancing recovery efforts.
- Led strategic collection activities, consistently meeting individual, departmental, and organizational goals, and performing comprehensive report reviews.
Retail Portfolio Management officer at HDFC (HDB) (2014-04 – 2018-09)
Conducted collections calls and managed portfolio quality across HDFC
- Conducted routine outbound collections calls, managing credit risk and credit card options, and maintaining portfolio quality across HDFC, ensuring compliance with organizational policies and procedures.
- Achieved individual, departmental, and bank-wide goals by minimizing losses and enhancing recovery efforts through strategic collection activities consistently meeting Quality & Quantity targets.
- Performed daily tasks, including reviews and processing as per business rules, contributing to the overall efficiency and effectiveness of the collection operations.
Coordinator at Edu comp (2013-01 – 2013-07)
Developed creative learning community and facilitated networking
- Developed a creative learning community, fostering knowledge and enthusiasm for creative teaching, enhancing team collaboration and engagement.
- Planned, evaluated, and facilitated networking meetings, ensuring effective communication and alignment of goals among team members.
- Ensured roles and responsibilities were clearly understood by all members, improving overall team efficiency and accountability.
HR Assistant at Accenture (2012-08 – 2012-11)
Coordinated staffing logistics and HR administration
- Coordinated staffing logistics, performance management, and improvement tracking systems, ensuring efficient team operations and compliance with organizational policies.
- Managed employee orientation and training logistics, enhancing onboarding processes and improving team productivity.
- Maintained HR files, entered data, and provided secretarial support, ensuring accurate record-keeping and administrative efficiency.
Data Analyst at Chrysalis (2011-10 – 2012-07)
Provided data analysis support and resolved business issues
- Coordinated with customers and staff to provide support for data analysis and presentations, enhancing data accuracy and decision-making processes.
- Performed audits on data and resolved business-related issues, improving operational efficiency and compliance.
- Monitored and resolved customer invoice data issues, coordinating with various vendors to ensure timely and accurate billing.
