Associate at Cognizant Technology Solutions (2024-11 – Present)
Managing Salesforce user access, security, and Field Service configuration for a client environment supporting service operations across multiple territories.
- Streamlined Salesforce user administration by managing account creation, modification, and access assignments, reducing onboarding delays and ensuring uninterrupted user access.
- Strengthened data security and access governance by assigning profiles, permission sets, roles, and public groups aligned to business requirements, minimizing unauthorized access risk.
- Improved external user experience by configuring Customer Community and Partner Community profiles and access permissions, supporting Cases and Accounts across day-to-day business operations.
- Increased data processing efficiency using Workbench for Insert, Update, Upsert, and Delete operations, and wrote optimized SOQL queries to accelerate troubleshooting and reporting.
- Ensured accurate, high-volume data migration using Salesforce Data Loader, including Owner Mapping activities that preserved record integrity during large-scale data transitions.
- Improved field service delivery by configuring Service Resources, Service Territories, and Service Appointments, ensuring precise technician-to-territory assignments.
- Optimized resource utilization across multiple markets by assigning users to appropriate service territories and maintaining accurate Service Resource capacity and scheduling data.
- Resolved cross-functional Salesforce issues and access requests in partnership with business stakeholders, maintaining system integrity, security, and data accuracy at scale.
- Maintained compliance and audit readiness by performing regular Salesforce license and permission audits, ensuring appropriate access and governance across the user base.
Programmer Analyst at Cognizant Technology Solutions (2023-12 – 2024-10)
- Ensured accurate, policy-compliant case processing by supporting Pega case types routed through defined business workflows.
- Improved case processing efficiency for CNO, an insurance client, by developing and modifying flow actions and business rules within Pega case types.
- Enhanced data capture accuracy and usability by creating and modifying UI sections and harnesses aligned to case type and business requirements.
Programmer Analyst Trainee at Cognizant Technology Solutions (2022-12 – 2023-12)
- Worked on Pega project: Hotel Management, an application enabling customers to select hotels based on location.
- Supported hotel managers in checking availability and approving bookings based on availability.
Intern at Cognizant Technology Solutions (2022-03 – 2022-12)
- Worked on MFRP: Claims Management System for a leading healthcare management organization.
- Supported exposing core Claims Management logic as microservices, hosted on cloud middleware.
- Contributed to a Member Portal that consumes these microservices and delivers claim-related information to members.
