Mahboob Pasha

A results-driven Retail Operations Leader with over 15 years of progressive experience managing large-format retail stores and multi-category operations across the fashion, furniture, and home improvement sectors. Skilled in P&L management, sales strategy, customer experience, and team development. Proven success in driving profitability, operational efficiency, and maintaining brand standards for leading retail brands including Landmark Group (Splash-KSA), Louis Philippe, Westside, RoyalOak, and IBO Wholesale.

Retail Store Sales & Operations Manager - IBO WHOLESALE (EBO Mart Pvt. Ltd.)

(2024-07)

Home Construction Materials, Bath & Kitchen Fittings, Boards & Laminates, Electricals and Home Appliances.

• Setting and monitoring sales targets for the store and individual team members.
• Building and maintaining strong relationships with customers, addressing their concerns, and resolving issues.
• Exploring new avenues for business growth and expansion.
• Hiring, training, and developing a competent and motivated team.
• Evaluating employee performance, providing feedback, and conducting performance reviews.
• Fostering a positive and productive work environment.
• Ensuring optimal stock levels, managing inventory turnover, and minimizing stockouts.
• Creating attractive and engaging product displays to enhance customer experience.
• Overseeing the upkeep of the store, including cleanliness, safety, and security.
• Preparing and managing the store's budget, monitoring expenses, and controlling costs.
• Analyzing sales data and identifying areas for improvement in profitability.
• Providing prompt and efficient service to customers, resolving customer complaints, and handling customer inquiries.
• Implementing strategies to retain existing customers and attract new ones.
• Adhering to company policies and procedures and ensuring compliance with all relevant regulations and guidelines.
• Keeping track of sales, inventory, and other relevant data.
• Managing store paperwork, scheduling, and other administrative duties.

Store Manager - ROYALOAK FURNITURE & HOME DÉCOR - Bangalore, India

(2022-07 - 2024-06)

Store Manager - SPLASH – LANDMARK GROUP ARABIA - Riyadh, Saudi Arabia

(2015-04 - 2022-03)

Assistant Store Manager - LOUIS PHILIPPE – ADITYA BIRLA FASHION & LIFESTYLE - Bangalore, India

(2012-04 - 2015-02)

Fashion Consultant - WESTSIDE – TATA TRENT LTD.

(2011-01 - 2012-03)

Bachelor of Commerce - B.Com - Bangalore University (2010)

Pre-University - Electronics - Bangalore University (2007)

SSLC - C.M.A Boys High School (2005)