Mahender Singh

Motivated and reliable professional with hands-on experience in field collections and customer relationship management. DRA-certified, with strong knowledge of recovery processes, KYC verification, and field-based customer visits. Skilled in building positive customer relationships while ensuring timely payment collections and adherence to company policies.

Recognized for a confident attitude, effective communication skills, and the ability to perform efficiently under pressure. Seeking an opportunity in the NBFC or financial services sector to contribute to organizational growth, operational excellence, and customer satisfaction.

SBI Cards – Credit Card Field Collection Executive (CD-2,3) at Konexions Back Office Services Pvt. Ltd. (2025-07 – 2026-07)

• Responsible for credit card collections, customer follow-ups, field visits, payment recovery, account resolution, and achieving collection targets while ensuring compliance with organizational guidelines.

Customer Relationship Executive at Digitide Solutions Limited

• Responsible for timely EMI recovery under ICICI Bank's Consumer Durable Loan segment.
• Conduct field visits to customers for collection of pending dues.
• Understand customer repayment issues and provide practical solutions.
• Ensure compliance with bank policies and achieve monthly recovery targets.
• Maintain proper records of follow-ups and payment updates.

Bachelor of Arts – University of Delhi (2022)

12th – Patrachar Vidyalaya (2018)

10th – Govt. Co. Ed. Sr. Sec. School (2013)