Mahesh Lingappa

Team Manager at Calpion Software Technologies Pvt. Ltd (2012-11 – 2016-07)

Making performance dashboards to be shared with the leadership team and the Client, and take care of revenue cycle management
Preparing the Daily Management report and Activity report and corresponding these with the client
Attendance Report, Quality Report, Weekly Reports, and Scorecard Reports
To ensure that 98% accuracy is maintained by the entire team
To extract the maximum productivity from each associate, Motivate employees; work with cross functional teams effectively
Giving feedback to the team periodically to ensure that there is a significant improvement in their performance, Monitor, identify and resolve performance behavior/ attendance issues using prescribed performance management techniques
To accurately assess client requirements and operational capacity in order to adjust resources appropriately, Ensure training needs of all team members are met
To effectively communicate with all levels of staff and management, Communicate all process and client changes to all team members within specific timelines and keep track of such updates
To independently troubleshoot and resolve complex monitoring issues, Monitor and take action on personnel and disciplinary issues
Preparing call reports and leading the Team of 30-40 members and training all new project trainees
Client co-ordination-(Tele-conferences and emails)

Healthcare Billing Specialist at Upscale Healthcare Billing Solutions Pvt. Ltd (2016-09 – 2022-03)

Calling Hospital to get the provider to see the patient list every day
Calling Nursing home to get the provider to see a patient list, and check the status of pending issues
Will be responsible for analyzing, auditing, and investigating the assigned client's A/R process in order to ensure quality, resolve errors, and provide strategic solutions
Control on revenue cycle management process
Responsible for timely and accurate posting of payments and adjustments to all patient accounts
Interpreted the explanation for benefits (EOB) and balance transfers money to the secondary insurance or patient liability
Accountable for daily balancing and tracking of cash and adjustment posting
Duties consisted of processing and keying explanation of benefits from insurance companies and personal payments from individuals
Wait in customers that come in to pay bills or need answers about their bills
Responsible for posting insurance payments to patient accounts per an Explanation of Benefits (EOB) making
Communicating discrepancies in insurance payments and EOB coding to Billing Specialists and Management for follow up

Team Manager at Waterlabs AI (2022-04 – 2026-06)

Making performance dashboards to be shared with the leadership team and the Client
Preparing the Daily Management report and Activity report and corresponding these with the client
Attendance Report, Quality Report, Weekly Reports, and Scorecard Reports
To ensure that 98% accuracy is maintained by the entire team
To extract the maximum productivity from each associate, Motivate employees; work with cross functional teams effectively
Responsible for timely and accurate posting of payments and adjustments to all patient accounts
Researched credit balances and processes refunds or transfers to the appropriate party on a weekly basis or according to clinic/department specific guidelines
Submitted refunds/transfers with supporting documentation in the proper order for processing to the management
Duties consisted of processing and keying explanation of benefits from insurance companies and personal payments from individuals
Also, filing explanation of benefits in the filing system
Post all money from Insurance and patients
Collect all money from all entities and balance Cash Report daily and enter to general ledger
Wait in customers that come in to pay bills or need answers about their bills
Responsible for posting insurance payments to patient accounts per an Explanation of Benefits (EOB) making
Communicating discrepancies in insurance payments and EOB coding to Billing Specialists and Management for follow up

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