Mahesh Mane

Results-driven MIS & Operations Executive with expertise in operational reporting, workflow optimization, and team management across the Fintech and BPO sectors. Adept at analyzing data trends to drive performance, streamline processes, and support strategic decision-making.

Operation Executive (MIS – Central Team) at Kissht (2026-03 – Present)

• Streamline daily MIS reporting and maintain operational data integrity for central management review.
• Coordinate across internal business units to align collection and sales operations with targets.
• Analyze operational trends to assist leadership in decision-making and workflow optimizations.

Team Leader at Cogent Pvt Ltd (Aditya Birla Process) (2024-08 – 2026-03)

• Promoted from Telecaller to Trainer and subsequently to Team Leader through strong performance.
• Led a team of sales executives, monitoring daily KPIs, quality adherence, and target achievement.
• Conducted process training sessions for new recruits to improve team ramp-up time and conversion rates.

Telecaller – Collection Department at Kissht / Ring Finance (2023-10 – 2024-08)

• Executed targeted outbound calls to resolve delinquent accounts and secure timely repayments.
• Maintained accurate customer records, status logs, and payment tracking systems.

Telecaller – Collection at Teleperformance (2021-03 – 2021-09)

• Managed inbound and outbound customer calls regarding loan payment queries and collection plans.

Bachelor of Commerce (B.Com)