Mahesh Messi

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Experienced Shift

Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Customer-focused professional with successful [Number]-year career in [Industry] sector. Dynamic successful applying [Skill] and [Skill] in busy business environment.

Resourceful

Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Customer Service Coordinator (Import, Cargo) at Explus Logistics Pvt LTD (2022-11 – Present)

• Provided customer service assistance to customers via phone and email.
• Developed relationships with customers to ensure satisfaction.
• Assisted in the development of quality assurance standards for customer service operations.
• Monitored customer service calls and provided feedback on performance.
• Coordinated customer service activities, including responding to inquiries, resolving complaints, and providing product information.
• Exercised composure under pressure and in escalated customer service scenarios

Shift Incharge at Innovative Retail Concept (BIG BASKET) (2020-05 – 2022-09)

• Coached crew members to optimize performance and motivate toward more efficient work
• Adhered to company standards and compliance requirements for operations and cleanliness of areas
• Trained and mentored new employees to maximize team performance
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Exercised composure under pressure and in escalated customer service scenarios

ASSOCIATE - LMD (Last Mile) at Udaan B2B (2018-11 – 2020-04)

• Identified issues, analyzed information and provided solutions to problems
• Demonstrated respect, friendliness and willingness to help wherever needed
• Demonstrated creativity and resourcefulness through the development of innovative solutions
• Applied effective time management techniques to meet tight deadlines.

BBA in Business Administration – Indian Virtual University - Kammanahalli (2022-05)