Senior Lead, Systems Administration - Kyndryl Global Services Delivery Centre Polska Sp. z oo (Spun off from IBM) - Katowice, Poland
(2017-09)
- Administered and maintained 8 Red Hat Ansible Tower/Automation Platform instances across global environments, supporting 80–100 organisations.
- Developed reusable Ansible playbooks, roles, inventories, Jinja2 templates and workflow templates for infrastructure configuration and deployment.
- Built and maintained CI/CD pipelines using GitHub Actions to validate, test and deploy Ansible automation across development, testing and production environments.
- Integrated Ansible with CI/CD workflows, implementing syntax checks, Ansible Lint, approval gates and controlled production deployments.
- Implemented Configuration as Code, Infrastructure as Code and GitOps practices for version-controlled management and promotion of automation assets.
- Automated Linux health checks, patch scanning, inventory collection, connectivity validation, ILMT scanning and unified data collection.
- Managed AAP projects, inventories, credentials, execution environments, job templates, workflow templates, schedules, notifications and RBAC.
- Developed custom Ansible modules and plugins using Python and YAML for specialised enterprise automation requirements.
- Integrated CyberArk and HashiCorp Vault with Ansible for secure credential retrieval and secrets management.
- Implemented error handling using block, rescue, always, retries, conditional validation and structured logging.
- Troubleshoot CI/CD pipeline failures, AAP job failures, Linux connectivity, authentication, permissions, dependencies and execution-environment issues.
- Monitored automation adoption through AIOps dashboards and maintained more than 90% automation coverage across supported organisations.
- Collaborated with Linux, infrastructure, application, security and DevOps teams while following incident, problem and change-management processes.
- Managed TADDM 7.3.0.6–7.3.0.8 environments, including installation, upgrades, patching, maintenance, Anchor/Gateway configuration, automated subnet discovery, and troubleshooting discovery failures, supporting CMDB/infrastructure discovery and configuration data management.
Senior Systems Engineer - Trianz Holdings Private Limited - Bangalore, India
(2015-11 - 2017-09)
- Administered enterprise IT asset discovery and configuration management using IBM TADDM 7.2.2.4 and 7.3.0.3, supporting discovery and configuration management of approximately 8,000–10,000 servers.
- Configured TADDM Anchors and Gateways to improve topology discovery, troubleshoot discovery failures, and identify missing infrastructure components.
- Created and maintained Business Applications and Business Services in CMDB, mapping multi-tier application and service dependencies to improve infrastructure visibility.
- Developed custom Business Intelligence reports using TADDM APIs and data models, providing infrastructure insights and reporting capabilities for leadership and stakeholders.
- Performed bulk data integrations from z/OS DLA, z/VM DLA, and DB2 logs, ensuring data consistency and synchronisation between eTADDM and CCMDB.
- Coordinated with IBM Support to troubleshoot and resolve PMRs and APARs, maintaining CMDB data integrity, system stability, and compliance.
- Streamlined TADDM and CMDB user access management by implementing automated user provisioning and deprovisioning processes, improving security, operational efficiency, and audit compliance.
Systems Management Specialist - IBM India Private Limited - Bangalore, India
(2015-03 - 2015-10)
- Administered and optimised IBM TADDM 7.2 environments supporting IT asset discovery and configuration management across 4,000–5,000 servers for two Australian banking clients.
- Automated TADDM subnet scanning using scripts and scheduled discovery jobs, reducing manual effort and improving the consistency of infrastructure discovery.
- Performed routine TADDM health checks, optimised DB2 database performance, and validated Configuration Item (CI) data quality to maintain reliable discovery and CMDB information.
- Managed and resolved ISM service tickets and daily TADDM operations, ensuring timely issue resolution and continuity of discovery services.
- Produced daily discovery reports and maintained infrastructure health dashboards, providing stakeholders with visibility into discovery status, infrastructure health, and data quality.
Senior Systems Engineer - IMS - IGATE Global Solutions Limited (Now Capgemini) - Bangalore, India
(2014-02 - 2015-02)
- Served as Single Point of Contact for TADDM v7.2.2.1 administration, handling operational issues and infrastructure optimisation.
- Managed TADDM discoveries for 2,500+ production servers, ensuring discovery accuracy and completeness across global infrastructure.
- Processed service requests on priority basis, maintaining 100% SLA compliance and delivering rapid incident resolution.
- Installed system updates and e-fixes, performing preventive maintenance to ensure TADDM infrastructure stability.
- Administered DB2 database and TADDM server components for optimal performance and availability.
Systems Administrator - IBM India Private Limited (Contractor) under the payroll M/s Maintec Technologies Private Limited - Hyderabad, India
(2011-04 - 2014-02)
- Provided Level 2 production support for multiple client accounts using the GDF framework, specialising in infrastructure support and IBM TADDM v7.2.0/v7.2.1 administration across approximately 10,000 servers.
- Performed weekly endpoint discoveries and generated SLO reports to monitor discovery status, data quality, and compliance across multiple client environments.
- Integrated DB2 ITIC data feeds to synchronise configuration data between ISM and eCMDB, ensuring consistency and accuracy of configuration information.
- Supported software licensing compliance through change management processes, including review and validation of software change requests.
- Maintained accurate asset configuration data across U.S. and Australian regions, supporting reliable asset tracking and billing reports across multiple client environments.
- Used Remedy CMDB, CMI, SysReg, and GACDW to track and resolve failed server incidents through PQR processing, ensuring timely production support and maintaining infrastructure data integrity.
