Emotional Health Consultant - Manoshala - Remote / India
(2026-02)
Managed end-to-end client B2C acquisition and engagement, and lead conversion serving as the primary point of contact for prospective clients seeking mental health services while supporting B2B operations, leveraging consultative selling, stakeholder engagement, and relationship management to drive service adoption and business growth.
- Conducted consultation and discovery calls to understand client requirements, recommend suitable services, and facilitate successful conversions.
- Built and maintained strong relationships with prospective and existing clients through consistent follow-ups, personalized communication, and customer support.
- Handled lead management activities, including inquiry resolution, appointment coordination, and nurturing potential clients throughout the decision-making process.
- Collaborated with internal teams to improve client experience, increase service adoption, and support organizational growth objectives.
- Assisted in outreach and business development initiatives by identifying potential opportunities for partnerships and service expansion.
- Monitored client feedback and market trends to identify customer needs and contribute to service improvements.
- Demonstrated strong consultative selling, objection handling, and communication skills to increase client engagement and retention.
Psychologist & Mental Health Outreach Coordinator - Shanti Avedna Foundation and Trust - Indore, MP
(2025-07 - 2026-01)
Delivered psychoeducation and mental health awareness programs for patients, caregivers, and community members, increasing engagement with psychological support services.
- Conducted outreach initiatives to promote mental health services and improve awareness of psychosocial care within healthcare settings.
- Built trust-based relationships with patients, caregivers, healthcare professionals, and community stakeholders through effective communication and stakeholder engagement.
- Assisted in increasing participation in support programs by educating individuals on the benefits and importance of psychological interventions.
- Collaborated with multidisciplinary healthcare teams to enhance patient support services and improve overall care coordination.
- Utilized strong interpersonal, counseling, and persuasion skills to encourage service utilization and improve patient engagement.
- Supported organizational outreach efforts through awareness campaigns, community engagement activities, and relationship-building initiatives.
- Gathered and analyzed feedback from stakeholders to identify opportunities for improving service delivery and community impact.
