Mahima Ghosh

Customer-centric hospitality professional with strong expertise in sales coordination, client relationship management, and stakeholder engagement. Experienced in interacting with customers, local businesses, an, and partners to understand needs, influence purchase decisions, and support revenue growth. Adept at field sales exposure, market research, and service excellence, with a clear focus on achieving sales targets and enhancing guest satisfaction.

Banquet Sales Intern - THE PARK Kolkata

• Supported banquet sales operations by handling corporate and individual client interactions, venue walkthroughs, and preliminary requirement discussions.
• Assisted in lead coordination, client follow-ups, and post-event feedback to support customer retention and repeat business.
• Coordinated with Front Office, Reservations, and Accounts to ensure smooth booking flow and documentation.
• Gained hands-on exposure to hotel sales cycle, banquet pricing basics, and OTA as direct booking dynamics.
• Addressed customer queries and objections under supervision, ensuring service quality and brand standards.

Volunteer Intern (Customer Executive) - Shareoholic

• Client communication, query resolution, and relationship management.
• Persuasive communication and sales support strategies.
• Customer acquisition and digital engagement.

Field Researcher (Sociology Field Study) - Bakkhali, West Bengal || Ghatshila, Jharkhand

• Executed on-ground market research across diverse regional markets to study consumer behaviour and economic dynamics.
• Led customer and stakeholder interactions through structured surveys and interviews.
• Converted field observations into actionable insights for market and customer engagement understanding.

M.Sc - Hospital Administration - Institute of Hotel Management (2024 - 2026)

B.A Hons - Sociology - Calcutta University (2020 - 2023)