General Manager - THRONES - Haryana, India
- Oversee complete day-to-day operations across all departments
- Drive banquet sales and implement revenue growth strategies
- Lead recruitment, training, and performance management of staff
- Ensure high service standards and guest satisfaction
- Manage vendor coordination, cost control, and SOP implementation
- Focus on operational efficiency and profitability enhancement
Corporate General Manager - Lawrence Hotels and Resorts - Mussoorie, India
- Oversee operations of 9 properties across Uttarakhand
- Conduct daily review meetings with General Managers to discuss sales, guest feedback, complaints, and maintenance issues
- Manage recruitment and staff performance across all properties
- Ensure consistent service standards and operational excellence
- Handle vendor coordination, cost control, and SOP implementation
- Monitor monthly performance reports including sales, expenses, and profitability
Front Office Manager - Woods at Sasan - Sasan Gir, Gujarat, India
(2024-11 - 2025-02)
- Supervised front office operations and overall workflow efficiency
- Managed guest relations and enhanced guest experience initiatives
- Recruited, trained, and led staff for superior service delivery
- Handled guest queries, feedback, and complaint resolution
- Conducted training programs to improve service standards
- Managed chauffeur team and nonprofit merchandise store operations
Operations Manager & Acting General Manager - Classio by DLS Hotels - Rishikesh, Uttarakhand, India
(2024-02 - 2024-10)
- Led a team of 38+ employees, including department heads
- Managed operations across front office, housekeeping, F&B, and maintenance
- Implemented cost-control measures and improved efficiency
- Ensured high guest satisfaction and handled escalations effectively
- Managed budgeting, financial planning, and revenue optimization
Front Office Manager - Bookmark Resort by Justa Hotels (Pre-Opening) - Manali, Himachal Pradesh, India
(2023-10 - 2024-02)
- Managed front office operations and room allocation
- Ensured high service standards and guest satisfaction
- Supervised staff productivity, scheduling, and training
- Maintained operational efficiency and cleanliness standards
Operations Manager - The Cabin Lust - Himachal Pradesh, India
(2023-02 - 2023-08)
- Managed boutique property operations under a revenue-sharing model
- Oversaw cottages, cabins, and guest services
Sales Consultant - Signature Breaks (Work From Home)
(2023-02 - 2023-09)
- Advised clients on travel planning and customized itineraries
- Coordinated travel arrangements and documentation
Duty Manager - The Living Adventure – FIFA Accommodation Project (Accor Managed) - Doha, Qatar
(2021-09 - 2023-01)
- Managed front office operations for FIFA guests
- Ensured seamless check-in and check-out processes
- Handled VIP arrangements and guest relations
- Supervised reception team and maintained operational efficiency
Front Office Manager - Holiday Resorts - Himachal Pradesh, India
(2021-08 - 2022-08)
- Managed reservations, room allocation, and guest services
- Handled complaints and ensured smooth operations
- Supervised staff scheduling and productivity
Duty Manager - Holiday Resorts - Himachal Pradesh, India
(2019-12 - 2021-07)
- Managed VIP check-ins/check-outs and guest relations
- Coordinated special arrangements and ensured guest satisfaction
- Ensured compliance with safety and security standards
Guest Relations Executive - Accor – Pullman & Novotel New Delhi Aerocity - Delhi, India
(2017-07 - 2019-10)
- Managed VIP guest experiences and special arrangements
- Handled front office operations and guest interactions
- Collected and analyzed guest feedback to improve services
