Mahveer Prasad

Dedicated hospitality professional with 8+ years in front office and guest services across premium hotel brands. Proven track record in team supervision, seamless guest experience delivery, and front-desk operations.

Front Office Associate – Bell Boy - Lemon Tree Amarante Beach Resort - Goa

(2016-03 - 2016-02)

Keys-65

• Delivered prompt luggage handling and concierge services, contributing to high guest satisfaction scores
• Coordinated with front office team to ensure smooth check-in/check-out guest transitions
• Maintained accurate logging of guest requests and baggage using hotel property management systems

Bell Boy Supervisor - Lemon Tree Premier - New Delhi

(2016-03 - 2020-05)

Keys-280

• Supervised bell desk operations and trained junior staff, improving service consistency across shifts
• Managed guest arrivals, departures, and VIP handling to uphold Lemon Tree Premier brand standards
• Streamlined luggage storage and cab coordination processes, reducing guest wait times

Bell Boy Supervisor - Lemon Tree Premier - New Delhi

(2021-12)

Keys-280

• Lead daily bell desk operations, overseeing team scheduling, task delegation, and quality control
• Ensured VIP and loyalty guest protocols were executed flawlessly, driving repeat guest satisfaction
• Utilised Protel, IDS, and Hotsoft PMS to manage guest data, requests, and inter-department coordination

10th - U.P Board in Allahabad (2010)

12th - U.P Board in Allahabad (2012)