Mailarapu Arun

Results-driven Operations & Clinic Manager with 3+ years of hands-on clinic/retail operations leadership, built on a 15+ year foundation in healthcare operations, clinical training, and emergency medical services. Proven track record of driving revenue growth, improving footfall conversion, and elevating customer experience while managing inventory, procurement, billing, and cash reconciliation. Skilled at implementing SOPs and compliance standards, leading and motivating front-line teams, and collaborating cross-functionally with clinical and support staff to deliver seamless, high-quality service.

Adept at translating operational metrics into decisive action in fast-paced, customer-facing environments.

Operations Manager - Advanced Grow Hair & Gloskin - Hyderabad

(2024-04)

Lead end-to-end daily clinic operations across two centers, ensuring smooth patient/customer flow from admission through discharge. Drive revenue growth by tracking sales performance, footfall trends, conversion rates, and other key business metrics. Own inventory management, procurement, and stock optimization to prevent shortages and reduce wastage.

Manage cash handling, billing processes, and daily financial reconciliations with full accuracy. Implement and enforce SOPs, operational processes, and regulatory/compliance standards (NABH-aligned, infection control). Recruit, train, and motivate clinic staff to achieve individual and team performance goals.

Collaborate closely with physicians, technicians, and support teams to ensure seamless, high-quality service delivery.

• Improved patient/customer satisfaction scores by 22% through service-standard upgrades
• Reduced customer waiting time by 25% via optimized scheduling and patient flow
• Reduced operational costs by 15% through vendor negotiation and process efficiencies
• Increased billing and documentation accuracy by 35%, strengthening financial reconciliation

Editorial Operations Manager - OMICS International Pvt Ltd

(2017-02 - 2023-06)

Managed global healthcare and scientific publication operations end-to-end. Coordinated with international researchers, doctors, and editors to maintain service quality and turnaround. Led editorial workflow optimization and day-to-day team operations. Developed SOPs and training manuals to standardize processes across teams. Improved operational efficiency through structured workflow redesign. Strengthened stakeholder communication, reporting, and project delivery systems.

Emergency Medical Technician (EMT) & Clinical Trainer - MaxCure Hospitals | EMRI 108 | Medak Nursing Home | Goa Community Health Centres

(2009-08 - 2017-01)

Delivered emergency and pre-hospital critical care services under time-pressured, high-stakes conditions. Performed airway management, CPR, trauma stabilization, and patient assessment. Assisted physicians during emergency and life-saving procedures.

Managed emergency medical equipment and ensured readiness of ambulance systems. Delivered structured BLS training for EMTs, nurses, and healthcare staff; assisted in ACLS training and simulation-based medical education. Trained newly recruited EMTs in emergency response protocols and evaluated performance.

• Awarded Best Employee – Clinical Instructor
• Successfully trained multiple EMT batches and healthcare professionals
• Recognised for excellence in emergency medical education and training delivery

Post Graduate Diploma - Emergency Medical Services (EMT-A) - EMRI & Stanford School of Medicine, USA

Bachelor of Science - Biotechnology, Zoology & Chemistry - Kakatiya University