Mala Goswami

Dynamic and language-proficient professional blending the critical analytical power of an English (Honours) candidate with human-centric problem-solving skills. Certified by IBM in Design Thinking and Anudip Foundation in Customer Service, I specialize in bridging communication gaps, resolving complex conflicts, and delivering high-impact multilingual support. Committed to leveraging linguistic precision and empathetic design to drive excellence in stakeholder engagement and operational success.

Bachelor of Arts in English (Honours) – Netaji Subhas Open University

ISC in Commerce (Higher Secondary) – St. Anthony's School (2023 – 2023)

ICSE in Class X – Bethany School (2021 – 2021)