Malhar Vyas

Trading in Indian Derivatives market mostly in Indices ( Nifty and Bank Nifty)

Partner at Arham shares (2024-03 – Present)

• Trading in Indian Derivatives market mostly in Indices ( Nifty and Bank Nifty)

Senior Specialist at Maersk India Pvt. Limited (2019-05 – 2023-11)

• Communicating with clients through voice and emails whenever needed to resolve disputes regarding invoices issued.
• Assisting customers to better understand their contractual agreement with Maersk.
• Processing Refunds and waivers for clients whenever needed.
• Was also part of the team responsible for proof checking waiver request raised by colleagues to ensure that no wrongful credit is issued to the client.

Senior Associate at Willis Towers Watson (2015-06 – 2019-03)

• Handling a portfolio of High Value Clients. Assisting them in renewing their insurance policies
• Working with the on-shore team in US, helping them in the policy renewal process
• Preparing the proposal document based on the clients last year's policy and their requirements, and presenting the proposal to the clients for their approval
• Overseeing the entire renewal process and assist the on-board team if need arise
• Mentoring New trainees and conducting quality audits.

CUSTOMER SERVICE MANAGER at INDUSIND BANK (2014-09 – 2015-06)

• Attending to customers who walk in to the branch
• Up selling the various products of the bank
• Calling the customer base of the branch and getting them to use the facilities of the bank

SR. ACCOUNTS RECEIVABLE EXECUTIVE at TCS (TATA CONSULTANCY SERVICES) (2013-08 – 2014-09)

Process: Brinks Incorporated

• Calling Clients for past due payment
• Working with on shore team based in US to resolve client disputes
• Resolving queries of clients in regards to invoices and contracts

SR. CUSTOMER SERVICE REPRESENTATIVE at NCO INDIA (2013-01 – 2013-08)

American Express Credit Cards Process

• Handling customer queries with regards to their credit cards
• Helping them in detecting fraud on their credit cards
• Replacing and issuing new credit cards whenever necessary

Team Member at B.A. Continuum India (2009-02 – 2012-12)

Mortgage Process

• Inbound and outbound calls to help existing customers for assistance in Mortgage Payments and servicing their home loans

Bachelor in Arts – Mumbai University (2008)

Higher Secondary Certification – LS. Raheja College (2005)

Secondary School Certification – St Xavier's High School, Maharashtra Board (2003)