Malini Murugan

Results-driven MIS Executive and Operations Professional with over 10 years of experience in Logistics Operations, VAS Management, Administration, Inventory Control, Reverse Logistics, Customer Coordination, and Reporting. Proven ability to manage workforce planning, maintain accurate records, coordinate with customers and vendors, and ensure seamless operational workflows. Skilled in MS Office, data management, claim processing, billing, and performance reporting.

Quality Executive - 3M VAS Project - TOLL (India) Logistics

(2023-08)

• Managed import inward operations, ensuring timely receipt, verification, and inventory booking of imported materials.
• Plan and schedule daily VAS operations based on stock receipts.
• Prepare and share daily and monthly operational reports with customers and management.
• Resolve customer issues and ensure timely service delivery.
• Maintain operational records with high accuracy.
• Manage workforce allocation and manpower planning.
• Coordinate with customers to fulfil operational requirements.
• Managed MRP labelling activities in compliance with Legal Metrology (LM) guidelines and regulatory requirements.

MIS Executive - Admin Work - TOLL (India) Logistics

(2023-02 - 2023-07)

• Managed employee attendance records and manpower-related documentation.
• Coordinated with manpower vendors regarding payroll processing.
• Processed vendor invoices and initiated purchase order requests.
• Prepared and maintained MIS reports for management review.
• Followed up on AMC schedules and facility-related requirements.

MIS Executive - 3M India Ltd Project - TOLL (India) Logistics

(2016-10 - 2022-01)

• Managed reverse logistics operations with accurate tracking and reporting.
• Investigated and resolved customer complaints.
• Processed transit damage and shortage claims.
• Prepared and shared daily and monthly MIS reports.
• Managed stock inward processes using BPCS software.
• Performed customer billing activities and documentation

Gold Store Executive - BGJ Pvt. Ltd.

(2014-04 - 2016-06)

• Monitored stock levels and arranged replenishment activities.
• Conducted monthly audits and resolved inventory discrepancies.
• Handled customer requests and maintained records.
• Supported merchandising activities to enhance customer experience.
• Managed daily manufacturing gold inventory records and accounts.

Master of Business Administration (MBA) - Logistics and Supply Chain Management - University of Madras (2019)