Malkit Gill

Senior Test Engineer with 8+ years of experience in functional, regression, system, and chatbot testing across Salesforce and enterprise applications. Hands-on experience in Salesforce testing, including Sales Cloud and Service Cloud, with expertise in validating standard/custom objects, workflows, validation rules, and integrations. Proficient in testing AI-powered chatbots, including validation of conversational flows, intent recognition, response accuracy, and end-to-end user journeys.

Experienced in identifying edge cases, handling fallback scenarios, and ensuring seamless chatbot integration with enterprise systems. Strong knowledge of API testing using Postman, along with a solid understanding of test frameworks and QA best practices. Experienced in Agile/Scrum methodologies, collaborating closely with developers, product owners, and stakeholders to ensure high-quality and timely delivery.

Skilled in defect management using JIRA and performing end-to-end validation of complex business workflows.

Senior Test Engineer at Grazitti Interactive (2024-02 – 2025-12)

Performed Salesforce testing along with functional, regression, and system testing, including chatbot validation on enterprise applications, ensuring high-quality releases aligned with business requirements.

• Performed Salesforce testing along with functional, regression, and system testing, including chatbot validation on enterprise applications, ensuring high-quality releases aligned with business requirements.
• Designed and executed test cases and test scenarios based on user stories, BRDs, and functional specifications.
• Tested AI-powered chatbots by validating conversational flows, intent recognition, and response accuracy, along with end-to-end user journeys. Performed Salesforce testing including validation of data flow, integrations, and business processes. Conducted API testing using Postman to validate integrations and ensure seamless data exchange between systems.
• Identified edge cases, handled fallback scenarios, and ensured seamless chatbot integration with enterprise systems.
• Conducted API testing using Postman to validate integrations and data flow between systems.
• Identified, logged, and tracked defects using JIRA, ensuring timely resolution and retesting.
• Validated AI-driven search functionalities, including relevancy, ranking, and recommendation systems.

Senior Test Engineer at TestingXperts (2021-03 – 2024-01)

Conducted day-to-day project coordination and participated in Agile/Scrum ceremonies including sprint planning, stand-ups, and retrospectives. Collaborated directly with clients to understand requirements, provide testing updates, and support validation on client environments.

• Conducted day-to-day project coordination and participated in Agile/Scrum ceremonies including sprint planning, stand-ups, and retrospectives.
• Collaborated directly with clients to understand requirements, provide testing updates, and support validation on client environments.
• Managed test activities and defect tracking using Azure DevOps and TestRail, ensuring proper test coverage and traceability
• Performed functional, GUI, smoke, regression, API, database, and chatbot testing across enterprise applications.
• Tested mobile applications on iOS and Android platforms, as well as Smart TV applications, ensuring cross-platform compatibility and performance.
• Identified, logged, tracked, and retested defects, ensuring high-quality releases and minimal defect leakage.
• Developed and maintained test cases, test scenarios, and test data based on functional requirements and UI/UX designs.

Quality Analyst at Netsmartz Infotech (2017-11 – 2021-03)

Assisted the development team in task implementation, validation, and execution to ensure smooth delivery of features. Managed day-to-day project coordination and collaborated with cross-functional teams to track progress and resolve blockers.

• Assisted the development team in task implementation, validation, and execution to ensure smooth delivery of features.
• Managed day-to-day project coordination and collaborated with cross-functional teams to track progress and resolve blockers.
• Participated in Agile ceremonies including Daily Stand-ups, Sprint Planning, and Retrospectives.
• Collaborated directly with clients to understand requirements, provide testing updates, and support validation on client environments.
• Tested mobile and web-based rental applications to ensure seamless user experience across multiple platforms.
• Conducted API testing using Postman and validated backend data using SQL queries to ensure data accuracy and integrity.
• Tracked defects, logged issues, and performed thorough regression testing for each build release.

B.Tech in Computer Engineering – Quest Group of Institutions (2012-01 – 2015-01)

Diploma in Computer Engineering – GGS Polytechnic (2009-01 – 2012-01)