Mallika Naveen

System Administrator and IT Support Professional with 8+ years of experience in system administration, IT infrastructure support, networking, hardware troubleshooting, Linux and Windows administration, and end-user support. Experienced in maintaining 200+ systems, supporting servers, configuring TCP/IP networks, diagnosing operating system and hardware issues, performing component-level repairs, and collaborating with cross-functional teams. Strong background in IT operations, server monitoring, network troubleshooting, backup management, and infrastructure support.

Computer Lab In-charge & Assistant IT Administrator - National Public School, Whitefield, Bangalore - Bangalore

(2023-02)

• Administer and maintain 200+ computer systems across computer labs and administrative departments.
• Support 80+ interactive panels, printers, projectors, and classroom technology infrastructure.
• Configure and troubleshoot TCP/IP networking, DNS, DHCP, IP addressing, LAN connectivity, and internet access.
• Diagnose and resolve operating system, hardware, software, and peripheral-related issues.
• Assist in server administration, system monitoring, updates, and user account management.
• Perform hardware diagnostics and component-level troubleshooting on desktops and laptops.
• Assist with network devices, switches, firewall maintenance, backups, and security procedures.
• Support Windows and Linux environments and ensure system availability with minimal downtime.
• Collaborate with teachers, administrators, vendors, and IT teams to resolve technical issues efficiently.

Bachelor of Computer Applications - Computer Applications - VSKUB, Ballari (2017)

Diploma - Artificial Intelligence - Upskillist (2022)