Mamata Dash

Results-driven banking and financial services professional with 3.5+ years of experience in relationship management, AML, KYC compliance, financial crime investigation, customer operations, and risk analysis. Skilled in transaction monitoring, fraud detection, credit risk assessment, and business process analysis. Seeking a challenging opportunity in banking, compliance, risk management, or business operations where analytical and customer-centric skills can contribute to organizational growth.

Assistant Manager - ICICI Bank Ltd

• Manage and nurture relationships with a portfolio of customers, understanding their banking needs and offering suitable financial solutions.
• Oversee account operations including CASA, deposits, loans and other banking services, ensuring smooth service delivery and customer satisfaction.
• Ensure complete and accurate KYC documentation and due diligence during onboarding in line with internal policies and regulatory guidelines.
• Monitor customer accounts and transactions regularly to ensure accuracy, identify issues and resolve service queries in a timely manner.
• Work closely with internal teams to educate customers on products, services and digital banking channels.
• Reviewed customer transactions and account activity to identify unusual patterns and potential risks, supporting the bank's fraud monitoring process.
• Supported credit risk assessment activities by compiling financial information and preparing reports for business and risk teams.
• Performed detailed KYC/AML checks and screened customers against global watchlists to ensure compliance with regulatory standards.
• Handled transaction alerts and prepared case notes with findings, helping internal audit and compliance teams in their investigations.
• Collaborated with operations, compliance and credit teams to improve processes and reduce risk exposure.
• Coordinate customer events for the cluster along with the product team to enhance customer engagement and experience.
• Prepared aggressive sales call plans to acquire large prospective customers through referrals and networking.

Senior Executive - Tech Mahindra Ltd (Amazon Process)

(2022-01 - 2023-12)

• Provided Support To Amazon SME partners by addressing queries and resolving issues in a professional and timely manner.
• Promoted to senior executive after 6 months based on consistent performance and quality of work.
• Handled escalation and ensured effective resolution of complex customer issues.
• Maintained quality standards while delivering a smooth customer experience.

Bachelor of Science - D.D Autonomous College, Keonjhar (2022-01)

Higher Secondary - North Odisha University, D.D Autonomous College, Keonjhar (2018-01)

Secondary - N.S. Police High School, Keonjhar (2016-01)