Mamatha _m0908

Risk & Fraud Operations professional with 3.5+ years of experience investigating account compromise, phishing attacks, suspicious account activity, and high-risk customer behavior across global platforms. Skilled in fraud investigations, risk assessment, behavioral analysis, escalation management, and compliance-driven decision-making. Proven ability to identify emerging risk patterns, support fraud prevention initiatives, and maintain high-quality standards in fast-paced operational environments.

Strong analytical foundation backed by a Bachelor's degree in Mathematics.

Senior Risk & Fraud Analyst – Integrity & Abuse - Cognizant Technology Solutions - Bangalore, India

(2024-05 - 2026-05)

• Investigate high-risk account activities involving account takeover, impersonation, phishing attacks, and coordinated abuse.
• Review login telemetry, IP intelligence, device changes, and behavioral indicators to identify suspicious activity and potential compromise.
• Detect and escalate emerging fraud trends and abuse patterns to support risk mitigation efforts.
• Manage 50+ complex investigations daily while maintaining 98.5% investigation accuracy and quality standards.
• Perform risk-based assessments and make evidence-backed enforcement decisions in line with operational policies.
• Document investigation findings and provide detailed case analysis for escalations and stakeholder review.
• Collaborate with cross-functional teams to improve detection processes and investigation workflows.

Credit Risk Analyst – Risk Operations - Concentrix Private Limited - Bangalore, India

(2022-05 - 2023-12)

• Reviewed account activity and customer behavior to identify anomalies and potential fraud indicators.
• Conducted risk assessments to support operational decision-making and reduce financial exposure.
• Investigated high-risk cases and escalated suspicious activities for further review.
• Maintained 95%+ quality standards while managing complex risk review queues.
• Prepared accurate documentation and supported evidence-based risk decisions.
• Assisted in identifying operational risks and improving review efficiency.

Bachelor of Science - Mathematics - Mahatma Gandhi University (2017-06 - 2020-04)