Man With No Name

Quality and operations professional with 1 year of experience in Google process operations, including Google Maps data review, quality auditing, SOP compliance, and Google Pay voice support. Skilled in data validation, annotation review, error analysis, SLA adherence, and process documentation. Seeking opportunities in Quality Analyst, Data Review, Data Annotation, and Maps Operations roles where I can contribute to process accuracy, quality improvement, and operational efficiency.

Quality Analyst / Data Review Associate – Google Maps Operations at Cognizant Technology Solutions (2025-11 – 2026-05)

• Conducted quality audits on Google Maps data annotations and operational workflows to support data accuracy and process compliance.
• Reviewed mapping tasks against predefined SOPs, process guidelines, and quality standards.
• Identified process gaps and recommended corrective actions to improve data accuracy and reduce recurring errors.
• Maintained audit reports and performance dashboards using MS Excel for tracking quality trends.
• Collaborated with operations teams to ensure compliance with quality benchmarks and SLA expectations.
• Supported continuous process improvement through structured feedback, error analysis, and root cause identification.

Process Executive – Voice Support at Cognizant Technology Solutions (2025-06 – 2025-10)

• Handled inbound customer support calls for Google Pay users related to transactions, payment failures, and account-level queries.
• Followed call handling protocols, compliance guidelines, and escalation procedures to ensure accurate issue handling.
• Assisted customers with issue resolution by coordinating with internal teams for escalations and follow-ups.
• Maintained customer satisfaction by providing accurate information, timely support, and clear communication.
• Achieved service level targets by managing call volumes efficiently in a fast-paced environment.

Bachelor of Commerce in Finance – Maharaja Agrasen Himalayan Garhwal University (2024-05)