Manali Jadhav

Results-oriented Programmer Analyst with 3.10 years of hands-on experience in IT support for the banking sector. Proficient in managing TEMENOS T24, Wealth Manager COB, and delivering operational excellence across SIT, UAT, and production environments. Strong expertise in SQL, UNIX, Service Now (SNOW), Control-M, and Geneos Dashboard, with a proven track record in incident management, bug resolution, and system deployments.

Adept at leveraging Agile methodologies to optimize performance and drive customer satisfaction.

Application Support Engineer - Cognizant Technology Solutions - Pune, India

(2021-01)

• COB Operations & Performance: Managed over 150 COB runs weekly across multiple regions (Singapore, Hong Kong, Japan, India), ensuring 99.9% uptime and no major service disruptions during business-critical hours.
• Incident & Error Resolution: Successfully identified and resolved over 200 incidents related to system errors and application bugs, reducing incident resolution time by 30% through efficient troubleshooting and collaboration with L2 teams.
• Production & Non-Production Support: Delivered dual support for production and non-production environments, ensuring the timely resolution of issues and continuous service availability, achieving a 98% satisfaction rate from clients.
• Deployment & Change Management: Executed 25+ system deployments using GitLab, ensuring zero post-deployment issues and complete adherence to change management procedures, minimizing system downtime.
• Quarterly Maintenance & DR Activities: Spearheaded 4 quarterly maintenance windows and disaster recovery (DR) exercises, ensuring critical banking systems were tested, refreshed, and disaster recovery plans were successfully executed.
• Team Leadership & Mentorship: Led a team of 5 junior engineers, providing guidance on troubleshooting, issue resolution, and operational best practices, resulting in improved team efficiency by 20%.
• Client Communication: Acted as the primary technical liaison for 10+ global clients, ensuring all issues were communicated clearly, timelines were met, and client expectations were exceeded, contributing to increased client satisfaction.
• Monitoring & Reporting: Utilized Geneos Dashboard and Control-M Scheduler to monitor system performance and proactively address issues, reducing critical incidents by 25% through real-time alerts and performance monitoring.

Master of Computer Science - Computer Science - RamaKrishna More College / D.Y.

Patil

College (2022)

Bachelor of Computer Science - Computer Science - Dr. D.Y. Patil ACS College, Pimpri (2020)

Higher Secondary Certificate - Dr. D.Y. Patil ACS Jr. College (2017)

Secondary School Certificate - Morya Shikshan Sanstha (2014)