Manali Vairal

Seasoned Team Leader with a proven track record of excellence spanning over 12 years in USA Payroll Processing within the dynamic electronic security industry of ADP and 2 years in Infosys BPO. Known for delivering meticulous attention to detail and exceptional client service, I have refined my skills at renowned organizations like ADP Inc., specializing in payroll operations for industry leaders like ADT Securities. Expertise includes Client-Centric Excellence, Leadership & Collaboration, and Process Optimization.

Poised to embark on dynamic roles within the IT industry or Management Consulting for Service Delivery, leveraging 9 years of expertise in USA Payroll Processing to drive organizational excellence and exceed client expectations.

TEAM LEADER - PAYROLL SERVICES - ADP (AUTOMATIC DATA PROCESSING) PVT. LTD. - PUNE

(2013-01)

Team Size: 30+. ADT Inc. is a leading provider of electronic security & alarm monitoring services, dedicated to safeguarding homes & businesses with cutting-edge technology & expertise.

• Processed Payroll: Handled monthly payroll processing for United States-based employees, ensuring accuracy and timeliness.
• Wage and Tax Calculation: Calculated wages, deductions, taxes and other adjustments according to federal and state regulations.
• Compliance Assurance: Ensured adherence to federal, state and local payroll tax requirements like Federal Unemployment Tax Act (FUTA) and Health Savings Account (HSA), Flexible spending account (FSA), 401k set up, responsible to generate W2 copy and if correction needed, we generate W2C.
• Regulatory Updates: Stayed updated on changes in payroll regulations and implemented necessary updates to maintain compliance.
• Orchestrated End-to-End Payroll Processing: Ensured compliance with client specifications for bi-weekly (even & odd) and weekly pay frequencies, spanning 14 pay groups and 20,000 employees. Strategized and executed out-of-sequence & stock payroll processing quarterly and at year-end to uphold accuracy standards.
• Operational Management: Oversaw day-to-day payroll operations, ensuring smooth workflow and timely reporting to clients. Managed employee transitions between pay groups and administered terminations, leaves of absence (LOA), PAID LOA, pay rate change, disability, hires and rehires with precision. Monitor all internal and external audits for payroll to ensure appropriate deduction amount are getting calculated in payroll as per the set up in system.
• Employee Support and Queries: Provided responsive assistance to employee inquiries and requests channelled through the Service Request system.
• Client Service and Requests: Attended to client service requests promptly, utilizing Customer Relationship Management (CRM) systems, calls and emails for efficient communication.
• Client Communication: Maintained open lines of communication with clients, addressing payroll-related issues and queries promptly.
• Training and Mentorship: Facilitated comprehensive on-the-job training for new associates, fostering proficiency in payroll processing protocols and best practices.
• Policy Creation and Enforcement: Developed and enforced Human Resources policies that aligned with company objectives and complied with legal standards.
• Employee Relations: Addressed and resolved employee relations issues, providing advice to managers on Human Resources best practices.
• Record Maintenance: Kept accurate and confidential employee records up-to-date.
• Tax Compliance and Adjustments: Conducted thorough tax validation using Symmetry Tool, rectifying errors and ensuring accurate tax code updates. Executed out-of-sequence payroll adjustments to rectify quarterly tax discrepancies, maintaining compliance standards.
• Tax Expertise and Collaboration: Demonstrated expertise in USA taxation laws and regulations, collaborating closely with the tax team to resolve complex issues.
• Payroll Records Maintenance: Maintained precise payroll records and generated necessary payroll reports.
• Human Resources Reporting: Prepared Human Resources-related reports for management and compliance purposes.
• Documentation for Audits: Ensured all Human Resources activities were properly documented to meet audit requirements.
• Reporting and Documentation: Compiled and completed ASP sheets for prior quarter adjustments and timely issuance of W-2 forms.
• Ensured meticulous validation of benefits files for employee annual elections, via annual enrolment file.
• Analytics and Automation: Participated in automation initiatives aimed at streamlining payroll processes and enhancing efficiency. Analyzed payroll error reports and collaborated with teams to implement corrective measures.

BPO PROCESS ASSOCIATE - INFOSYS - PUNE

(2009-09 - 2012-04)

• Task Precision: Collaborated with team members to meticulously execute Business Process Outsourcing (BPO) tasks, ensuring adherence to client requirements and maintaining high-quality standards.
• Data Integrity Assurance: Conducted in-depth data analysis and validation to uphold the accuracy and reliability of information processed within BPO operations, minimizing errors and discrepancies.
• Client Communication: Engaged proactively with clients and internal stakeholders, providing timely updates, addressing inquiries and swiftly resolving issues to ensure seamless BPO process execution and client satisfaction.

Master of Commerce - M. Com - Pune University (2012)

Bachelor of Commerce - B. Com - Pune University (2009)