General Manager
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Extremely creative, knowledgeable and resourceful Hotel General Manager with great experience in consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives focused on business revenues, guest and associate satisfaction and effectiveness and efficiencies. Over 25 years work experience spanning in Many parts of India and working my way up the ladder. Exceptional ability to communicate, both verbally and written, effectively with guests, vendors and co-workers.
Strong ability to read, write and speak English language fluently. Uncommon knowledge of Bengali, Hindi and Odia languages fluently.
Office skills as well as General Brand System. Remarkable ability to identify and resolve problems in a timely manner develop alternative solutions; and use reason even when dealing with emotional topics. Great ability to manage difficult or emotional customer situations; respond promptly to customer needs; and respond to requests for service and assistance.
Proven ability to build positive team spirit. Profound ability to delegate work assignments; provide recognition for results. Strong ability to look for ways to improve and promote quality; demonstrate accuracy and thoroughness.
Ability to prioritize and plan work activities.
Sr. General Manager - Hotel Landmark Royale & Funn Mall (A unit of Shree Jee Enterprise) - Lakhimpur, Lucknow, UP
Currently working as Sr. General Manager managing 50 rooms, Garam Masala multicuisine restaurant, Movie Hall, IRD, Food Court, Conference and Banquet Hall, Open Lawn, Swimming Pool, Board Room, Kids Game Zone.
General Manager - Cygnett Hotel & Resorts Pvt Ltd - Lucknow
(2023-06 - 2025-01)
Managed Cygnett Park Di-Arch, Lucknow with 62 elegant rooms, Conference & Social venue up to 600 pax, Cygnett Pavilion a Multi Cuisine Restaurant, Board Room, Spa, Saloon, Gym.
Cluster General Manager - Patliputra Group of Hotels - Patna, Bihar
(2021-09 - 2023-06)
Managed three properties: Patliputra Exotica (70 Contemporary Room, Bawarchi-Multi Cuisine Restaurant, Hall Greenville, Montana, RajDhani, Alaska, Florida, Swimming Pool, Gym, Bakery Shop, Board Room), Patliputra Nirvana (108 Room, Bawarchi-Multi Cuisine Restaurant, Conference Hall), and Alina Resort (10 Room, Prangipani-Multi Cuisine Restaurant, Swimming Pool Side Café, Conference Hall Banyan 9990 sqft pillar less, Piple & Maple hall 100 pax Each).
Pre-Opening General Manager - Waii International Hotel - Itanagar, Arunachal Pradesh
(2017-01 - 2021-08)
Pre-opening General Manager for 61 room hotel with Two bar Cum Restaurant, Coffee shop, Swimming Pool, Night Club, Conference Hall, Health Club etc.
General Manager - Swosti Grand & Swosti Palm Resort (A unit of Swosti Group of Hotels) - Bhubaneswar, Odisha and Gopalpur
(2014-11 - 2017-01)
Represented Swosti Grand, Bhubaneswar and Swosti Palm Resort, Gopalpur. Received appreciation letter from CMD, Mr. J.K. Mohanty for Highest Revenue in December 2015 since inception of Swosti Grand Hotel.
General Manager - Hotel Varun - A.B Road, Guna, M.P
(2011-08 - 2014-10)
Managed 60 room hotel with authentic Chinese Restaurant - Imperial Wok, Terrace Grill (open air Restaurant), Signature (Multicuisine Restaurant), Conference Hall.
Sr. Resident Manager - The Golden Retreat Resort (A unit of B.S.G. Hotels & Leasings Ltd) - Haldia, West Bengal
(2008-01 - 2011-06)
Luxury resort with 120 rooms spread across 10 acres of land at Haldia.
Operation Manager - The Golden Retreat Resort (A unit of B.S.G. Hotels & Leasings Ltd) - Haldia, West Bengal
(2005-01 - 2007-12)
Promoted to Operation Manager managing operations of luxury resort with 120 rooms.
Asst. Manager F & B Dept. - The Golden Retreat Resort (A unit of B.S.G. Hotels & Leasings Ltd) - Haldia, West Bengal
(1999-12 - 2004-12)
Luxury resort with 120 rooms spread across 10 acres of land at Haldia.
F & B supervisor - The Golden Harvest & China Valley Restaurant (A unit of Gujral Hotels & Restaurants Ltd) - Sarat Bose Road, Ideal Plaza, Kolkata
(1998-01 - 1999-11)
Service Captain - The Golden Harvest & China Valley Restaurant (A unit of Gujral Hotels & Restaurants Ltd) - Sarat Bose Road, Ideal Plaza, Kolkata
(1995-06 - 1997-12)
B. Com - Commerce - Chittaranjan College (1991)
Certificate Course - Computer Application - The Institute of Chartered Accountant of India
Diploma - Hotel Management - Institute of Technology & Management, Kolkata (1992 - 1995)
Industrial Training - Hotel Management - Art land Hotel Pvt. Ltd, Pailan (Joka), D.H. Road, Kolkata, West Bengal
National Hospitality Skill Certificate Program - Hotel Management and Catering Technology - Institute of Hotel Management, Lucknow
