Manasi Vedpathak

Experienced Back Office and Customer Support Executive with 5+ years of experience in handling customer queries, data management, documentation, email support, backend operations, and coordination with internal teams. Skilled in MS Excel, SQL, data entry, client interaction, customer communication, report preparation, handling internal audit and maintaining high service quality. Strong ability to work in fast-paced environments with good problem-solving and communication skills.

Senior Associate - Atos Syntel Pvt. Ltd. - Pune, Maharashtra

(2016-10 - 2021-03)

Project- Humana CCG. Analyses the healthcare insurance information and build SQL queries based on the provider contract to find out the overpayment due. The work included complete understanding of provider contract (Agreement) details on data warehouse system and building queries to find out the overpayment which adds to the revenue of client

• Analysing the feasibility for the existing and new operations and accommodate the changes wherever possible.
• Building queries based on the contract information
• Finding out if the payment is correct or overpaid using SQL queries
• Design and implement solutions for new operations.
• Managed customer records and backend documentation. Handled email support and customer issue resolution.

WIPRO Systems Pvt. Ltd. - Pune

(2015-04 - 2016-05)

Telstra is leading as an Telecommunication Australian process. Provide telecommunication services to his customers. Tools: FLEXCAB, MAXIM, WAS, OOT.

• Order Management
• Provide Broadband connections to customers
• Problem Solving and Resolved customer queries through calls, emails, and chats.
• Handling Escalations