Manaswini Manu

Dynamic Process Associate at SUNSHINE SOLUTIONS with a proven track record in process improvement and risk assessment. Adept at enhancing operational efficiency and delivering exceptional customer service. Skilled in data analysis and effective communication. I thrive in collaborative environments, consistently proposing innovative solutions that drive performance and profitability.

PROCESS ASSOCIATE - SUNSHINE SOLUTIONS - BANGALORE, INDIA

(2024-07)

• Identified potential risks associated with processes and recommended corrective actions.
• Resolved customer service inquiries within established time frames while maintaining a high level of quality assurance.
• Participated in regular team meetings and provided input on ways to improve existing processes.
• Monitored operations and reviewed records and metrics to understand company performance.
• Determined consumer needs to provide products and services appealing to larger market.
• Created plans to propose solutions to problems related to efficiency, costs or profits.
• Maintained positive working relationship with fellow staff and management.

DIPLOMA IN COMPUTER SCIENCE - Cyber Security - RAJIV GANDHI MEMORIAL POLYTECHNIC (2024-04)

High School Diploma - BASAVA RESIDENTIAL GIRLS SCHOOL (2018-03)