Manbhanjan Dube

Main Responsibility is to perform the application and the server maintenance for multiple accounts in which we perform several different operations. Daily activities like creating incidents for the different type of alerts according to the priority.

Troubleshooting, Executions of change activities, following the (ITIL) process to resolve the tickets as per the SLA.

TECHNICAL SKILLS

Project: Bristol Myers Squibb ( EMEA- AMER- ASIA)

• Providing L1/L2 support for offshore delivery.
• Collaborating with other technical towers to troubleshoot critical and Major incident.
• Responsible for Second-level support for all server related issues.
• Providing L1/L2 support VM related activities.
• Main Responsibility is to perform the application and the server monitoring for multiple accounts in which we perform several different operations.
• Participate in root cause analysis of major incidents. Provided status and recommendations including performance, design and service improvement reports, open incident status, and fix implementation/release schedule.
• Daily resolving incidents, Change and Request task for the different types of alerts according to the priority Implemented security policy and virus protection (Trellix Agent and ENS) 
• Administered change management related to server upgrades and software installation. 
• Adding disk space to VM server 
• Resource upgradation like CPU and Memory upgrade. 
• Managing snapshot adding backup Tag on VM console. 
• Providing Support to AWS servers 
• Space adding hardware size upgrade in AWS. 
• Backup Tag assign in AWS servers in console. 
• Coordinating with site supporting team and Vendors for Hardware related activities. 
• Taking care of all the CHGANGE activities within the team. 
• Working with backup team to resolve the backup issue like certificate adding. Netback installation and rectification. 
• In escalate cases raising case with Microsoft and working together to resolve the issue. 
• Users access related issues. 
• Responsible for Monthly Patching of Enterprise Workstations & Server Environment 
• Reviewing and testing Microsoft newly released patches (Every month 2nd Tuesday) in test environment and coordinating with application team for application validation. 
• New Fixlet creation and Evaluating Fixlet relevance, 
• New IBM Bigfix relay server configuration for new location, 
• Software deployment, patching, and maintenance. 
• Providing Data & required reports to perform different (Internal, External) Audits. 
• Inventory management at the OS/hardware/patch/User level. 
• Maintain Microsoft security patch compliance as per global standard. 
• Knowledge on Service now (SNOW) tool to Create / Close Incident and Change ticket. 
• Create BT Ticket as per the Network issue.
• Raise a HP ticket and working with Site Support team.
• I have also prepared several documents related our accounts so that it will be

Beneficial for new joiners or colleagues.

• Lead about the action taken by us and progress of the action.
• Respond to the issues escalated to Service desk / project specific issues.
• I have provided KT to the new joiners for the different accounts which we manage and manage the Kt tracker sheet on daily basis.
• Before end of our shift, I have to collect the data or updates from my shift so that it Can conveyed to the peoples of next shift in the handover call and I have hosted the Handover call also in shift

MBA (Master of Business Administration) from Sikkim Manipal University in 2011.

Graduation from Sambalpur University 2009.