Senior Import Executive - TRANSASIA BIO-MEDICALS PVT. LTD.
(2021-09)
- Managed end-to-end Air/Sea import operations from shipment pickup at origin to final delivery.
- Coordinate with overseas agents, airlines, freight forwarders, CHA and customs authorities.
- Review and process pre-alerts, arrival notices, MAWB, HAWB, BL, BOE, Commercial Invoice, Packing List, and other import documents.
- Review and approve import checklists, BL, HSN codes, customs duty structures, and applicable documentation.
- Coordinated with CHA for customs clearance, BOE filing, duty payment, examination, OOC, and cargo release, ensuring compliance and timely processing.
- Verify import documents and forward them to the Customs Clearing Agent (CHA) with proper clearance instructions.
- Engaged with Indian customs authorities to address cargo-related queries to clarify cargo-related queries and facilitate shipment clearance.
- Arrange transportation and delivery of cleared shipments through local transporters and vendors.
- Tracked ETD, ETA, shipment status, and delivery timelines, providing regular updates to stakeholders to enhance communication and transparency.
- Arrange delivery and transportation with local vendors and transporters.
- Resolved shipment-related issues, including customs queries, documentation discrepancies, delays, and cargo handling issues, minimizing disruptions to logistics operations.
- Verify and process airline invoices, vendor bills, freight charges, and job costing.
- Maintain accurate shipment records and update ERP/tracking systems.
- Prepare MIS reports, shipment status reports, and operational reports for management review.
- Maintain and prepare ADC/NOC and other required documents for customs clearance.
- Coordinate with internal teams such as Finance, Purchase, Warehouse, Factory, CHA, Forwarding Agent, Transporter & Shipping Line.
- Negotiating Air or Sea freight with forwarders.
Network Support Executive - UNITEDHEALTH CARE INDIA PVT LTD.
(2018-12 - 2021-09)
- Initially started with a contact center person, we used to call up the DC & hospitals to get the Real-time facility update from medical centers and share the daily update with the manager in excel sheet and every week we have review on the same.
- Empanelment Process: - (Connecting with hospital & Diagnostic center's) We called the hospital & diagnostic centers; we share with them our proposal. if proposal agreed, collect the documents and put it across to our pan India empanelment team to crosscheck & verify the documents. And post receive confirmation from our MIS team on board the vendor.
- Audit & MS (Mystery shopping): - Audit: - Visit the Center's as a company employee to verify the facility & other details as per mentioned in Audit sheet. MS: - Do surprise visit to ensure that whether insurance companies' parameter has been followed or not followed by vendor.
- Resolved issues related to Pan India reconciliation with vendors. Received data from vendors on disputed payments, cross-checked with internal teams (operation & finance) to identify payment delays and released payments promptly to maintain vendor relationships.
- NDC (No Due Certificate): - NDC certificate from vendors for every financial year for Audit Purpose. If there is a dispute with payment, we again into reconciliation.
- Grievance handling: - Customer grievance handling (Related patient Medical Report, Appointment Booking, Special Test Details Confirmation & Corporate Issues
Customer / Technical Support Executive - DGFLICK SOLUTIONS PVT LTD.
(2015-11 - 2018-05)
- Provide the training & support regarding software's through the mails, telephonic or taking remote desktop to domestic as well as international customer's.
- Doing troubleshooting related photography software issues through email and call.
- Resolve the Technical & FTP server related Issues.
- And maintain the each and every call detail and work detail in CRM Software.
- Every Weekend & Month end generate the work reports and update with the manager.
- Employee & Customer grievance handling.
- Handling the Department and team members in terms of work & other things.
Technical Support / Business Development Executive - PSM SOFTECH PVT. LTD
(2012-12 - 2015-09)
- Provide customer support on Billing & Retailer software.
- Handle the software queries through telephonic, Remote Desktop (TeamViewer or Ammyy Admin).
- Develop the software using Vb.net & Crystal Report.
- Maintain the daily log report in Excel.
- Handel the escalation calls for software issues or route to the respective department.
- Maintain the weekly report of cases closed, pending and others issues of software.
- Give the demonstration of the software to various customer.
