Mangesh Mahamuni

ServiceNow Developer & QA Professional with 4 years of experience in ServiceNow development, administration, and testing. Experienced in ITSM modules including Incident, Problem, Change, Request Management, and Service Catalog and REST integrations. Skilled in configuring Business Rules, Client Scripts, UI Policies, Flow Designer, catalog items, and approval workflows.

Hands-on experience in ServiceNow HRSD, including HR Services, HR Templates, Fulfillment Types, Lifecycle Events, Activity Sets, User Criteria, and HR Criteria. Experienced in configuring and testing HR processes to support employee lifecycle management and service delivery automation. Proficient in Manual Testing and ATF automation, including functional, regression, integration, and release testing.

Skilled in defect tracking, test case design, and validating ServiceNow workflows, forms, approvals, and integrations. Strong team player with experience working in Agile environments to deliver high-quality ServiceNow solutions.

ServiceNow Developer at Logivention Technology (2025-12 – Present)

• Configured and maintained ServiceNow HRSD applications, including HR Services, HR Templates, Employee Service Center, and Lifecycle Events.
• Implemented Fulfillment Types such as Flow Designer, Manual Tasks, and Lifecycle Events based on business requirements.
• Configured Activity Sets and Activities, including HR Tasks, Approvals, Notifications, and Flows, to support employee lifecycle processes.
• Configured User Criteria and HR Criteria to control service visibility and access based on employee attributes and business rules.
• Collaborated with business analysts, HR stakeholders, and development teams to gather requirements and deliver HRSD solutions in an Agile environment.

Software Engineer at Qentelli Solutions Pvt Ltd (2022-08 – 2024-08)

Project: ServiceNow ITSM Implementation

• Configured and supported ServiceNow ITSM modules, including Incident, Problem, Change, and Request Management.
• Developed and customized Business Rules, Client Scripts, UI Policies, UI Actions, and Script Includes to meet business requirements.
• Created and maintained Service Catalog items, record producers, variables, and variable sets to streamline service request processes.
• Configured notifications, assignment rules, and SLAs to support efficient service delivery and operational processes.
• Assisted in implementing REST API integrations and validated data exchange between ServiceNow and external applications.
• Created and migrated Update Sets to promote configurations and customizations across development, test, and production instances.
• Participated in Agile ceremonies including sprint planning, daily stand-ups, backlog grooming, and sprint reviews.
• Collaborated with business stakeholders, administrators, and development teams to gather requirements and deliver ServiceNow solutions aligned with business needs.

Software Engineer at Qentelli Solutions Pvt Ltd (2022-08 – 2024-08)

Project: Human Resource Service Delivery (HRSD)

• Configured and maintained HR Services, HR Templates, and Lifecycle Events to support employee service delivery processes.
• Configured User Criteria and HR Criteria to control service visibility and access based on employee roles, departments, and HR conditions.
• Implemented and supported Flow Designer flows and Manual Fulfillment processes to automate HR service requests and employee lifecycle activities.
• Configured Activity Sets, HR Tasks, and notifications to support onboarding, offboarding, and employee transition processes.
• Assisted in testing, deployment, and migration activities using Update Sets to ensure successful delivery of HRSD enhancements.
• Participated in Agile ceremonies and worked closely with cross-functional teams to deliver HRSD solutions aligned with business needs.

Software Engineer - I at Monalisa EDC Pvt Ltd (2021-06 – 2022-06)

Project: Automated Testing Framework (ATF) Implementation

• Assisted in configuring and customizing ServiceNow ITSM modules, including Incident, Problem, Change, and Request Management.
• Developed and modified Business Rules, Client Scripts, UI Policies, and UI Actions to support business requirements.
• Assisted in creating reports and dashboards for operational tracking and service performance monitoring.
• Worked with Import Sets, Data Sources, and Transform Maps to support data migration and loading activities.
• Created and managed Update Sets for migrating configurations and customizations across ServiceNow instances.
• Assisted in troubleshooting platform issues and providing support for ServiceNow enhancements and maintenance activities.

Master of Engineering – Dr. BAM University, Aurangabad (2017)

Bachelor of Engineering – Dr. BAM University, Aurangabad (2014)