Mani Maran

Retail professional with 16 years of experience in sales, customer service, store operations, inventory handling, merchandising, and team coordination. Strong track record in customer engagement, upselling, sales support, stock movement, reporting, and day-to-day retail operations. Currently building a career in SAP MM with hands-on training in Procure-to-Pay (P2P), purchasing, inventory management, master data, invoice verification, and basic MM-FI integration.

Retail Consultant - The Pure Concept Home - Churchgate, Fort, Mumbai

(2026-05)

• Assist customers and sales consultants with product, service, and process-related queries.
• Support team members in customer engagement and sales closure through effective cooperation.
• Use active listening and clear communication to explain product and service-related issues.
• Resolve customer concerns and escalated situations using problem-solving and mediation skills.
• Maintain high customer-service standards and contribute to a positive retail experience.

Assistant Store Manager - Perenne Designs - Mumbai, Maharashtra

(2020-08 - 2022-11)

• Prepared furniture presentations based on client requirements and preferences.
• Coordinated with the KYC team for imported stock required for clients.
• Managed email follow-ups with architects and designers.
• Maintained databases and prepared weekly and monthly reports.
• Managed stock inward and outward processes and coordinated with transportation teams.

Senior Sales Executive - Kaleido Lighting Company - Andheri West, Mumbai

(2016-12 - 2020-06)

• Handled customer negotiations and supported sales target achievement.
• Collected customer feedback, acted on service requirements, and reported updates to Head Office.
• Conducted internal audits of stock movement and supported inventory accuracy.
• Directed store activities toward sales targets and business goals.
• Built effective team relationships and oversaw customer interactions and cash handling.

Sales Executive - Freedom Tree Home Store - Mumbai, Maharashtra

(2013-09 - 2016-11)

• Maintained daily sales and operational reports.
• Supported visual merchandising, store presentation, and employee motivation.
• Managed stock inward and outward processes and followed up with transportation teams.
• Ensured efficient customer service and maintained high service standards.
• Maintained store ambience in line with company standards.

Sales Assistant - Fabindia Overseas Pvt. Ltd. - Mumbai, Maharashtra

(2010-05 - 2013-08)

• Handled store operations, sales activities, and customer service.
• Maintained a database of potential customers and conducted regular follow-ups.
• Worked toward maintaining a zero-complaint customer service environment.
• Managed department inventory and supported stock availability.
• Supported discipline, training, and motivation of the sales team.

B.Com - Commerce - Yashwantrao Chavan Open University (2015)

SSLC - St. Xavier's Higher Secondary School (2004)