Proprietorship at MID System Solutions (2017-09 – Present)
- Delivered on-site and remote desktop support to multiple client offices across various industries including food manufacturing, tech, and corporate services.
- Installed, configured, and maintained desktops, laptops, printers, biometric devices, and network hardware at client sites.
- Performed routine hardware diagnostics, part replacements (RAM, SSD/HDD, motherboards), and system upgrades.
- Supported Windows OS (7/10/11), Office 365, antivirus software, VPN clients, and custom business applications.
- Handled user account creation, password resets, and permission setups through Active Directory.
- Conducted IT asset inventory, system imaging, and deployment across new user setups.
- Ensured minimal downtime by quickly resolving L1 and L2 technical issues in coordination with client IT teams.
- Traveled to different client locations as needed to deliver consistent support and emergency assistance.
- Successfully managed IT setup and support during new office openings for Brand Hunger and Cams InfoTech
- Reduced average response time for support tickets by 10% through proactive system monitoring and preventive maintenance.
System Engineer at FutureSoft Solutions Pvt Ltd. (2017-01 – 2017-09)
Client for Tech Mahindra - IT Services, Outsourcing & IT Consulting
- Install, upgrade, support and troubleshoot Windows OS, authorized desktop applications, hardware, and peripheral equipment.
- Manage Domain environment for one sites through remote support (Remote desktop connection)
- Manage shared folder and devices through permission.
- Mail Clients configuration backup &Troubleshooting (MS Outlook, Outlook Express)
- Data Backup of all users.
- Local and Network Printer configuration, troubleshooting.
- Internet & LAN configuration, troubleshooting.
- Software troubleshooting update and patch installation.
- Manage Antivirus (Mcafee).
- Issue H/W, S/W and accessories to users.
- Inventory management.
- Data Cards configuration and troubleshooting.
- Performing troubleshooting on assigned ticket and resolve the problem within SLA.
- Troubleshooting encryption virus related problem and installing Mcafee Antivirus Patch and drive encryption endpoint protection suites Mcafee virus.
- Issue Domain name administrator to users.
Junior Engineer at Active Comnet Ltd (2016-07 – 2016-10)
- Onsite service Laptop and Desktops.
- Chip level services backup laptop.
- Configuring and troubleshooting desktops, laptops and servers.
- Excellent troubleshooting skills in complex software and hardware problems.
Special Process Trainee (Recruitments) at FLEXI Careers India (Avtar Career Creator Enterprise) (2012-06 – 2013-09)
- Involved in full cycle of recruitments.
- Screening the candidates for Client Requirement.
- Sourcing resumes as per client requirement from job portals.
- Expert in handling job portals like monster, Naukri, Times jobs.
- Experience in sourcing profile from Social networking sites like LinkedIn.
- Experience in doing Job Posting, Bulk mailing.
- Scheduling Interviews on time & following up with Candidates.
- Experience in handling all back end operations of recruitments.
Junior Engineer at System Computer Service (2011-09 – 2012-03)
Junior Engineer at Browse Computers (2010-10 – 2011-09)
Junior Engineer at Unicare System (2010-01 – 2010-08)
