Investigation Specialist, PQ Ops - Amazon - Bangalore, IN (Remote)
(2026-06)
- Investigated 150+ daily transactions by analyzing velocity patterns, order values, geolocation mismatches, and behavioral red flags, identifying and blocking 42 high-risk cases that prevented significant losses.
- Monitored key risk metrics across 12 categories, detecting emerging abuse patterns that contributed to a 28% reduction in overall fraud rate.
- Authenticated 65 high-risk items weekly using data-driven verification methods, flagging 19 counterfeit products and materially reducing chargeback exposure.
- Analyzed spiking risk patterns through transaction volume trends and behavior profiles, implementing targeted interventions that lowered exposure by 35%.
- Conducted root-cause analysis on recurring incidents by correlating transaction data with process gaps, partnering with Risk and Operations to deploy preventive measures that cut repeat incidents by 41%.
Investigation Specialist (Senior Associate) - Amazon - Bangalore, IN (Remote)
(2025-12 - 2026-05)
- Investigated 500+ high-risk transactions monthly, identifying policy violations and behavioral patterns that contributed to a 20% reduction in operational risk exposure.
- Analyzed complex transaction and account data to uncover irregular activity, enabling timely action while maintaining a 98% investigation accuracy rate.
- Collaborated with cross-functional teams to resolve escalated cases, reducing case resolution turnaround time by 25% while ensuring policy compliance.
- Documented and presented investigation findings and recommendations that improved overall case-handling efficiency by 15%.
- Managed a high-volume investigation queue while achieving 100% adherence to service-level agreements and performance targets.
Digital Marketing - LeadStrategus - Bengaluru, Karnataka, India
(2025-07 - 2025-10)
- Drove GTM, ABM, and event-based marketing initiatives for enterprise clients including Goavega and Sharp, owning positioning, messaging, and launch execution that scaled audience engagement and lead generation.
- Built and executed integrated digital campaigns end-to-end, monitoring performance data and iterating on strategy to optimize the customer journey and conversion outcomes.
- Conducted market research, customer segmentation, and competitive benchmarking to inform data-driven acquisition and content strategies.
- Coordinated cross-functional and client stakeholders to ensure timely, aligned execution of GTM and communication initiatives.
- Managed creative and advertising agency execution for enterprise client Goavega across event-based marketing initiatives (AI4 2025, Cypher 2025), ensuring on-brand, on-time delivery.
- Created social-first and UGC-style content, including Canva-designed infographics for Instagram and LinkedIn, to drive audience engagement for client accounts.
Associate Analyst – Research & Marketing - Global Data Plc - Hyderabad, IN
(2019-06 - 2021-02)
- Conducted comprehensive market and competitor research across multiple industry segments, delivering insights that contributed to a 15% improvement in campaign effectiveness.
- Analyzed consumer behavior and market trends using primary and secondary research, producing insight-driven reports that helped identify 10+ new growth opportunities.
- Conducted primary and secondary research across 40+ projects using news, reports, and social platforms, enhancing report depth by 30%.
- Analyzed large datasets across multiple projects using varied methodologies, improving conclusion accuracy by 28%.
- Presented research findings to 12 clients through clear reports, achieving a 4.8/5 average satisfaction score.
- Managed and mentored new team members on live projects, guiding research methodology and onboarding to support quality and consistency across deliverables.
