Project Coordinator at SITA Information Networking Computing Pvt Ltd (2024-07 – Present)
- Owned and drove end-to-end coordination across cross-functional teams to ensure projects were delivered on time, within scope, and with desired quality.
- Managed stakeholder communication and provided clear and timely project status updates.
- Ensured on-time delivery by driving follow-ups, resolving blockers, and supporting teams in meeting commitments.
- Proactively identified project deviations and mitigated risks to maintain alignment with project objectives.
- Maintained project documentation and reporting; developed dashboards using for visibility into project status and key deliverables.
- Acted as the primary coordination point between technical and business stakeholders to manage customer expectations effectively.
- Utilized tools such as ServiceNow (SNOW) for project tracking and management.
Operations Manager at Shivansh International (2019-12 – 2024-05)
Worked as Operations Manager at Shivansh International. Company was dealing in mix metal import and processing.
- Managed and controlled the operational and procurement costs in order to meet the Business Plan.
- Established SOP for various metal lot's processing and executed the same.
- Trained, motivated and guided the team members and workers.
- Managed the stock by checking the accuracy of Inventory records.
- Build external networks to understand Market Trends & Competitor Activity that allowed us to maintain a competitive advantage.
- Managed Accounts Receivable and Billing of GST invoices.
- Was able to manage the Accounts Payable and healthy business.
Merchandising Executive at Sharaf DG LLC (UAE) (2019-03 – 2019-10)
Worked a Merchandising executive in Private Label at Sharaf DG – UAE.
- Introduced new products under Private Label of Sharaf DG "EKLASSE".
- Introduced and implemented RAS System across various stores of Sharaf DG in Dubai and Oman.
- Forecasted future budget and sales targets for the various private label team of PC, SMA and mobile accessories.
- Worked with various suppliers of OEM parts of flat screen TV for introduction of private label TV in Egypt stores of Sharaf DG.
- Was given various performance incentive for driving sales through various business plans.
Senior Associate – Service Request Management and Billing at BT Group plc (British Telecom Global Services) (2017-07 – 2019-01)
British Telecom Plc is a division of United Kingdom telecommunications operator BT Group with head offices in London, England, United Kingdom.
- Managed Billing and Service Request Management for various contracts.
- Processing L2C Cycle of Service Request Management.
- Ensured delivery within agreed SLA and as per SOP.
- Consolidation of Quotes/ Proposal and Documentation.
- Follow-up and escalating to relevant personnel in case of discrepancy.
- Supported Invoicing/ Billing and variance analysis of revenue.
- Supported project managers as a Project Coordinator.
- Tools- GIR, BMC remedy -Expedio, Agent Desktop, MS office.
- Prepared the monthly and annual reports.
- Assisted various Project Managers and helped as Project Coordinator.
Operations Executive at Evershine Polymers - (An Affiliate of Liberty Footwears) (2012-01 – 2017-04)
Evershine polymers was a dedicated channel partner for well-known footwear giant Liberty Footwears.
- Created a detailed schedule based on strict deadlines for On Time Delivery.
- Managed Accounts Receivable and Billing of VAT invoices.
- Was able to manage the Accounts Payable and healthy business.
- Relations with Vendors.
- Provided complete support for Financial and Banking transactions.
- Ensured liquidity and optimum cash flow by regular follow-up with creditors as per credit cycles.
