Manish Bhora

A highly skilled and detail-oriented Accounts Receivable and Order-to-Cash professional with 14 years of comprehensive experience. Proficient in managing all aspects of the O2C cycle, including billing, invoicing, global collections, dispute management, and cash applications. Proven track record of leading high-performing teams, mitigating risk, optimizing cash flow, and driving successful process transitions in Shared Service Centre environments.

Strong stakeholder management skills with a reputation for maintaining positive client relationships and delivering exceptional business continuity.

Manager - Johnson Controls

(2022-10)

• Team & Operations Leadership: Manage a high-performing team of 15+ resources, ensuring smooth P&L and Balance Sheet close, comprehensive reporting, and strict SLA compliance.
• DSO Optimization: Spearheaded weekly aging reviews and structured root-cause analysis on disputed invoices, reducing overall Days Sales Outstanding (DSO) and freeing up working capital.
• Stakeholder Governance: Handle regular governance calls with clients to manage expectations, improving customer relationship health and overall business confidence.
• KPI & SLA Dashboarding: Designed and deployed interactive operational dashboards to track real-time team performance, collection efficiencies, and unapplied cash metrics for senior leadership review.
• Business Continuity (BCP): Ensure absolute business continuity through robust BCP frameworks and drive the smooth annual sign-off of contractual client agreements.
• Risk Management: Established a proactive credit-risk assessment framework for onboarding new corporate accounts, significantly mitigating bad debt exposure.
• Talent Development: Design career paths and establish learning platforms for the team, tracking progress closely for timely professional growth.
• People Management: Oversee hiring, level loading, annual performance appraisals, monthly incentive programs, Rewards & Recognition (RnR), and robust backup planning.
• Transformation & Innovation: Drive transitions for new scopes, automations, and special projects, optimizing collection cycles and reducing the average collection period by 10 days.
• Mentorship: Supervise, train, and mentor junior staff, analysts, and senior analysts to instill strong A/R follow-up skills and a high-performance work ethic.

Assistant Manager - Genpact

(2019-05 - 2022-10)

• AR Strategy Implementation: Brought on to define and implement the complete Credit and A/R function of a Fortune 500 company in a Shared Service Centre environment, managing a $1.4 Billion revenue contribution portfolio.
• Strategic Reporting: Involved in daily strategic planning with management, delivering critical reporting directly to the company controller while leading a staff of 15.
• Standard Operating Procedures (SOPs): Created and standardized comprehensive, end-to-end O2C training documentation, accelerating the onboarding timeline for new hires by 30%.
• Cross-Functional Collaboration: Partnered closely with Corporate Legal and Sales leadership to streamline the collection escalation matrix for delinquent global accounts.
• Global Process Alignment: Led regular cross-regional calibration sessions to ensure credit policies aligned seamlessly across North American and EMEA operational frameworks.
• Order Execution Optimization: Executed order management strategies to provide superior order fulfillment service to global field operations.
• Cross-Functional Alignment: Aligned the Supply Chain and Field Operations teams to achieve optimized performance and streamlined order execution.
• Workload Management: Monitored individual team workloads and dynamically adjusted account coverage to balance order volume across desks.
• Core Network Logistics: Collaborated actively with Inventory, Warehouse, and Freight teams to ensure an efficient flow of customer orders.
• Product Launches: Participated in new product launches through the Product Development Process, building strategic plans to support new market entries.

Team Leader - Worldwide BMO Pvt Ltd

(2017-08 - 2019-05)

• Executive Reporting: Prepared weekly collection reports and circulated critical cash health metrics directly to senior management.
• Credit Collections: Personally responsible for credit collections on high-priority accounts, utilizing phone and email channels to accelerate payments.
• Dispute Resolution Framework: Formulated a structured dispute-tracking log that cut down resolution response times between the billing team and client account managers.
• Reconciliation Accuracy: Driven a rigorous unapplied cash cleanup initiative, successfully reconciling legacy accounts older than 180 days.
• Controller Support: Assisted the company's controller on specialized accounting and process-improvement projects as assigned.
• Workflow Prioritization: Segmented and prioritized delinquent accounts and workflows to systematically meet or exceed management goals.
• Unapplied Cash Optimization: Ensured all EFT and check payments were applied timely and accurately to streamline cash application.

Assistant Manager - Cyfuture PVT Ltd

(2014-03 - 2016-04)

• Inter-Departmental Coordination: Coordinated communications seamlessly between the Sales and Billing departments to eliminate invoicing bottlenecks.
• Financial Adjustments: Processed monthly write-offs, refunds, adjustments, and resolved intricate AR accounting and payment reconciliation issues.
• Dispute Escalation: Addressed complex customer concerns, resolved billing disputes, and systematically escalated non-routine issues to senior management.
• Credit Collections: Responsible for credit collections on all accounts by contacting the customer by phone, email, and written correspondence.

Accounts Receivable Assistant - Accenture Services Private Limited

(2012-02 - 2014-09)

• B2B Portfolio Management: Responsible for assisting in the management of a portfolio of Fortune 500 corporate and global B2B accounts, including top 10 value accounts.
• Dispute Resolution: Handled invoice disputes directly with customers and internal Sales/Customer Service representatives.
• Cash Application Liaison: Partnered with the Cash Apps team to ensure swift, accurate application of payments according to customer remittance advice.

Bachelor of Arts - Arts & Humanities - Delhi College of Arts and Commerce, Delhi University (2010)