Manish Chawla
VP Engineering / Head – Cloud Delivery & Transformation | Leadership
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About
Cloud Delivery & Transformation executive with 24+ years of global IT leadership, seeking a VP / Head of Cloud role within a captive GCC / Services org in India. Proven record of running $10M+ multi-cloud P&L, delivering 50%+ FinOps savings, and executing large-scale rebadging (110+ FTE at 99% retention). Direct delivery exposure to Deutsche Bank, PNC Bank, British Airways (IAGL), and Shell.
Trusted to revive cloud programs, institute operating models, and partner with CXOs on modernization outcomes.
Experience
Associate Vice President – Engineering - Cloud Delivery at Persistent Systems Ltd. (2025-09 – 2026-03)
- Lead $10M+ Cloud Operations & Transformation portfolio across AWS and IBM Cloud for global enterprise customers, including 24x7 cloud operations for ~650 end-customers globally.
- Executed rebadging of 120+ FTE at 99% retention, ensuring seamless captive-style transition and zero business continuity impact.
- Own full P&L — revenue, margin, forecasting, financial governance — across 150+ member global team spanning US, Mexico, and India.
- Driving enterprise-wide IaC and AI-led automation targeting 40–50% reduction in run-cost and 20–30% productivity gains for customers.
- Standardized delivery governance, KPI frameworks, and performance dashboards; partner with Sales/Presales to expand portfolio and win ratios.
Associate Director – Engineering - Cloud Delivery & Transformation at NTT DATA (2022-02 – 2025-08)
- Directed $10M+ multi-cloud transformation programs across AWS, Azure for Fortune 500 clients globally, with end-to-end P&L ownership and margin optimization.
- Integrated FinOps from solution stage — enabled proactive cost optimization that secured multi-million-dollar expansions, including at British Airways.
- Built and scaled Cloud, DevOps, and SRE Centers of Excellence using Microservices, Kubernetes, Containers, and Serverless architectures.
- Led global 80+ member team across Europe and India; implemented Balanced Scorecard governance covering financials, CSAT, KPIs, and org growth.
- Shaped RFPs/SOWs, collaborated with CXOs and enterprise architects on business-aligned multi-cloud strategies, and drove delivery-led revenue growth with zero audit findings.
Program Manager – Digital & Cloud Transformation at Microsoft Consulting Services (2011-10 – 2020-12)
- Delivered $10M+ Azure modernization programs for Shell, USDA, Tata Sons, PNC Bank, and Alberta State.
- Program-managed multi-year Shell transformation (~$5M), migrating legacy estate to Azure and generating $3M repeat business.
- Negotiated C-suite engagements cutting license costs ~70% and operational costs >30%; led PNC Bank's $4.5M SharePoint modernization and Tata Sons' enterprise-wide Azure program (3x business value uplift).
- Directed USDA cloud migration (~$5.5M) to Azure and O365; managed Microsoft's largest consulting engagement for Alberta State (~$3M+), generating $2M follow-on.
- Built internal Microsoft cloud migration tools reducing COGS by $500K annually; delivered sessions in MS Ready global forums (Las Vegas & Seattle).
Service Delivery Manager at Capgemini (2008-08 – 2011-10)
- Led ITSM-based service delivery for 20+ European enterprise accounts including PwC, Schneider, Amadeus, and Lloyds.
- Pioneered offshore Service Delivery Management model for global accounts; managed major incidents, release governance, and contract optimization.
- Oversaw engagement of 40–60 stakeholders with zero escalations and consistently high CSAT; renegotiated contractual frameworks to improve profitability.
Project Manager at Mphasis / EDS (2004-04 – 2008-07)
- Managed end-to-end project delivery for global clients across application development and infrastructure programs.
- Owned PMO functions including scope, schedule, budget, and stakeholder communication across multi-location teams.
Team Lead at IBM Global Services (2000-01 – 2003-09)
- Led technical and delivery teams across onshore (USA) and offshore locations for global enterprise clients.
- Built foundation in enterprise IT delivery, ITIL practices, and cross-geography coordination that has underpinned every subsequent leadership role.
Education
MBA (Work Integrated Learning) – BITS Pilani (2016 – 2018)
B.E. in Engineering – Pune University (1990 – 1994)
