Manish Kumar

I bring 10+ years of experience spanning across global client support, high-quality data operations, procurement, supply chain, and AI-assisted workflow automation. Recognized by global organizations for operational precision in managing high-volume and complex environments — 500+ monthly transactions, 200+ vendor accounts managed, and supporting multi-system ERP environments while consistently meeting 100% SLA targets. Experienced in global cross-functional remote collaboration, sustainable work practices, handling diverse team environments, detailed data analysis and quality review, stakeholder management, data visualization and reporting.

Adaptable across industries and role types. I stay current with emerging technologies and evolving industry practices to adapt quickly to new tools and changing business needs. I bring a strong combination of AI, data analysis, and business operations expertise.

AI Model Evaluation & Operations Specialist - Scale AI & Alignerr - Remote

(2024-05)

AI development for Supply Chain | AI Agent development | Reinforced Learning with Human Feedback (RLHF) | LLM model evaluation and benchmarking | Designing and testing prompt engineering experiments | Identifying and Improving beta (early) stage hallucinations, factual inaccuracies, and safety issues in LLM outputs

• Collaborated with global cross-functional teams across US, Europe, and Asia-Pacific time zones — coordinating tasks, resolving queries, and maintaining consistent communication standards across geographies.
• Conducted structured data quality analysis and review across large datasets — identifying patterns, flagging inconsistencies, and maintaining high accuracy standards.
• Operated across remote tools and async workflows, maintaining high output accuracy and consistent delivery against defined SLAs with no direct supervision.

Senior Analyst - Accenture Solutions Pvt. Ltd. - Gurugram, India

(2019-06 - 2024-05)

End-to-end operations, SAP MM & SAP Ariba configuration & implementation projects | RCA & error resolution | Global stakeholder management | Diverse cross-functional team management | Data analysis | Team leadership

• Delivered high-quality service to internal and external stakeholders across multiple regions — managing requests end-to-end, resolving escalations promptly, and ensuring satisfaction through proactive and structured communication.
• Managed end-to-end order processing lifecycle — 500+ purchase orders monthly across indirect and direct categories — with 100% SLA adherence while supervising a team of 10+ analysts.
• Delivered $2–3M in annual cost savings (5–8%) through data-driven sourcing, competitive bid analysis, and vendor negotiations — presented findings to senior leadership via structured KPI dashboards.
• Led SAP Ariba system rollout: onboarded 1,000+ suppliers, configured hosted and punchout catalogs, set up compliance controls — increased procurement compliance by 30%.
• Built and maintained Excel-based procurement dashboards tracking spend velocity, PO cycle time, savings by category, and supplier scorecards — used by category managers for real-time decision-making.
• Resolved invoice discrepancies, GR/IR mismatches, and PO failures using structured root cause analysis — reduced recurring errors by 30% and accelerated month-end close cycles.
• Managed performance scorecards for 200+ vendors; improved on-time delivery from 85% to 94% and cut average lead times by 12% through SLA reviews and data-driven supplier feedback.
• Streamlined ServiceNow procurement workflows — automated 40% of routine case routing and cut escalation turnaround time by 15%.
• Coordinated across global stakeholders in different time zones using email, ticketing systems, and structured async communication — maintained clear documentation and audit trails throughout.

Supply Chain & Procurement Officer - The Energy & Resources Institute (TERI) - New Delhi, India

(2016-04 - 2019-06)

High-volume transaction processing (PO & Invoices) as a user | Vendor management | Team training

• Processed 200+ monthly procurement transactions — PR, PO, GRN, and invoice management — with 100% SLA compliance and 98%+ inventory data accuracy across all categories.
• Reduced invoice processing errors by 20% through automated 3-way matching, standardized workflows, and proactive discrepancy tracking.
• Cut procurement cycle time by 15–20% via ERP workflow optimization and faster approval routing — improved vendor response turnaround significantly.
• Improved vendor and material master data quality by 25% — directly enabled cleaner reporting and fewer downstream processing exceptions.
• Delivered ERP system training to 50+ staff across procurement and operations teams — achieved 95% adoption rate and reduced entry errors by 18%.

Bachelor of Technology - Mechanical Engineering - I.K. Gujral Punjab Technical University, India (2013)