Manish Pal

To advance my career within a world-renowned hospitality organisation by leveraging extensive onboard experience to enhance service standards, drive F&B productivity, and consistently exceed guest satisfaction targets.

Waiter - Disney Cruise Line

(2022-02)

• Delivered exceptional service to enhance guest satisfaction.
• Managed multiple tables efficiently, increasing turnover rates.
• Resolved customer complaints swiftly, maintaining a positive dining experience.
• Monitored guest needs proactively, fostering repeat business.
• Trained new staff on service protocols and menu knowledge.
• Live Ticket Feedback: Relay immediate guest compliments or complaints straight to the kitchen during service.

Waiter - Carnival U.K. (P&O Cruises)

(2015-08 - 2022-01)

• The "Two-Bite" Touchpoint: Visit tables exactly two bites into the course to check food quality early.
• Elevated Wine Checks: Ask specific questions like, "How is the vintage pairing with your main course?"
• Dietary Compliance: Communicate guest allergies and special dietary needs precisely to the galley.

Restaurant Supervisor - Jaypee Hotels

(2013-09 - 2015-07)

• Non-Intrusive Buffet Checks: Approach buffet diners during natural transitions, such as when they return with fresh plates.
• Targeted Recovery: Address negative feedback immediately at the table with a complimentary drink or a manager fix.
• Resolved customer complaints swiftly, improving loyalty and repeat visits.
• Direct Feedback Loop: Give staff constructive, honest feedback privately and immediately after service.

Waiter - Taj Lake Palace - Udaipur

(2011-09 - 2013-06)

• Pre-Emptive Scheduling: Plan rosters two weeks ahead, accounting for large group bookings and VIP arrivals.
• Delivered exceptional service to enhance guest satisfaction.
• I have introduced a spice display at an Indian restaurant.
• Processed payments accurately, ensuring a smooth checkout process.
• Developed strong rapport with regular customers, boosting loyalty.

Bachelor - Hotel and Tourism Management - Institute of Hotel and Hospitality Management (2008-01 - 2011-01)