Waiter - Disney Cruise Line
(2022-02)
- Delivered exceptional service to enhance guest satisfaction.
- Managed multiple tables efficiently, increasing turnover rates.
- Resolved customer complaints swiftly, maintaining a positive dining experience.
- Monitored guest needs proactively, fostering repeat business.
- Trained new staff on service protocols and menu knowledge.
- Live Ticket Feedback: Relay immediate guest compliments or complaints straight to the kitchen during service.
Waiter - Carnival U.K. (P&O Cruises)
(2015-08 - 2022-01)
- The "Two-Bite" Touchpoint: Visit tables exactly two bites into the course to check food quality early.
- Elevated Wine Checks: Ask specific questions like, "How is the vintage pairing with your main course?"
- Dietary Compliance: Communicate guest allergies and special dietary needs precisely to the galley.
Restaurant Supervisor - Jaypee Hotels
(2013-09 - 2015-07)
- Non-Intrusive Buffet Checks: Approach buffet diners during natural transitions, such as when they return with fresh plates.
- Targeted Recovery: Address negative feedback immediately at the table with a complimentary drink or a manager fix.
- Resolved customer complaints swiftly, improving loyalty and repeat visits.
- Direct Feedback Loop: Give staff constructive, honest feedback privately and immediately after service.
Waiter - Taj Lake Palace - Udaipur
(2011-09 - 2013-06)
- Pre-Emptive Scheduling: Plan rosters two weeks ahead, accounting for large group bookings and VIP arrivals.
- Delivered exceptional service to enhance guest satisfaction.
- I have introduced a spice display at an Indian restaurant.
- Processed payments accurately, ensuring a smooth checkout process.
- Developed strong rapport with regular customers, boosting loyalty.
