Manish Parmanand

Dynamic Team Leader with 5+ years of experience in banking collections, specializing in agency handling, team management, and high-bucket recovery. Proven ability to achieve collection targets, manage multiple agencies, and ensure RBI-compliant operations. DRA certified with strong reporting and leadership skills.

Team Leader – I Process at ICICI Bank (2026-01 – Present)

• Managing 6+ collection agencies and channel partners
• Leading a team of field executives and telecallers to achieve monthly recovery targets
• Monitoring performance and sharing reports with senior management
• Conducting agency audits to ensure RBI compliance
• Providing system support and resolving operational issues
• Coordinating with legal teams for delinquent and high-bucket cases
• Handling pre-legal and legal escalation cases as per recovery process

Senior Collection Executive at ICICI Bank Authorised Channel Partner (VMS) (2021-06 – 2026-01)

• Managed high-bucket recovery and write-off cases for ICICI Bank credit cards
• Negotiated settlements and repayment plans while maintaining ethical recovery standards
• Ensured adherence to DRA and RBI guidelines
• Maintained accurate MIS reports, daily logs, and account reconciliations

Facility Manager at Income Tax Guest House (2018 – 2020)

Managed overall operations of the Income Tax Guest House for senior Government Officers.

• Team Supervision: Directly led and supervised a team of Housekeeping staff, Cooking staff, and Security personnel
• Officer Coordination: Facilitated high-standard hospitality and stay arrangements for outstation Senior Government Officials
• Security & Logistics: Ensured 24/7 security management and maintained inventory for guest house supplies

Bachelor of Commerce in B.Com – Sant Gadge Baba Amravati University (2020)

Higher Secondary Certificate in HSC – Maharashtra State Board

Secondary School Certificate in SSC – Maharashtra State Board