Manish Sanon

Dynamic and results-oriented leader with over 16 years of experience leading teams of 200+ in CRM, BPO, sales operations, customer service, and tech support. Proven expertise in service and sales management across diverse verticals such as lead generation, client services, process excellence, and revenue generation. Adept at managing high-performance teams, I balance strategic oversight with hands-on leadership, fostering a professional, respectful work environment.

As a skilled coach and mentor, I am dedicated to developing talent while delivering results. With exceptional communication skills, I am able to engage and present effectively to individuals from all social and professional backgrounds. I am seeking to bring my leadership and management expertise to an ambitious company where I can contribute to growth and be rewarded for my dedication and achievements.

Assistant General Manager - Healthians - Noida

(2024-09 - 2026-05)

Diagnostics

• Managing the SLA & SLO's of process and process Leads (AM's, TL's and advisors).
• Managed outbound telesales operations by contacting potential customers, pitching products, handling objections, and achieving sales targets.
• Responsible for revenue growth with customer service.
• Allocating & assignment of leads & tracking conversion supported via Dialer, Email & Chat board.
• Acting as a resource for managing team & company progress.
• More than 30 cities I was handling for diagnostics & PAN India for medicine, Dr. Consultation & Ecommerce.
• Enforcing all company approved policies and procedures.
• Team Management and Leadership skills.
• Implementing new initiatives and making sure all staff understand them.
• Taking action to correct and staff shortcomings.
• Giving prompt and accurate information on individual staff member performance.
• Attending and participating in Team meetings, Operations meeting and Vendor's meetings.
• Ensuring a clean, safe and friendly working environment.
• Responsible for taking care of escalation mails of different resolvers, do RCA on each escalation and take appropriate action to resolve the Issue.
• Reviewing & analysing all productivity report and responsible for daily, weekly and monthly reporting.

Senior Manager Telesales - BeatO - New Delhi

(2020-05 - 2024-09)

Ecommerce, Medicine & Diagnostics. BeatO is India's leading diabetes app that empowers you to take control of your glucose levels with cutting-edge technology & expert guidance. Managed outbound telesales operations by contacting potential customers, pitching products, handling objections, and achieving sales targets.

Manager Operations - Klinicapp - Gurgaon

(2019-05 - 2020-01)

Diagnostics. Klinicapp (Diagnostics Business) being the largest online health tech brand is providing diagnostic services at your doorstep across pan India in various cities. Managed sales portfolio worth 10 crore annually. Managed outbound telesales operations by contacting potential customers, pitching products, handling objections, and achieving sales targets.

Assistant Manager Operations - Healthians - Gurgaon

(2016-11 - 2019-05)

Diagnostics. Healthians (Diagnostics Business) is India's largest health test @ home service, creating a new benchmark for very high quality and honest prices. Managed outbound telesales operations by contacting potential customers, pitching products, handling objections, and achieving sales targets.

• Managed sales & service portfolio with a team of 200 + folks with revenue of 40 crore annually
• Handled more than 25 cities.

Team Leader Operations - IBM India - Bangalore, KA

(2012-01 - 2016-05)

Credit card, mortgage & insurance. Managed outbound telesales operations by contacting potential customers, pitching products, handling objections, and achieving sales targets.

Associate Operations - RKG Securities - New Delhi

(2009-07 - 2011-12)

BCA - Manav Rachna College (2006 - 2009)

Senior Secondary - Kalka Public School (2005 - 2006)

Secondary - Kalka Public School (2003 - 2004)