Manish Sharma

I am having 8 Years of working experience in the Banking domain.

• Working as a Data Analytics.
• Preparing MIS/reports/Dashboards for the activities handled to evaluate performance and progress.
• Adherence to KYC, and AML policies to ensure guidelines from the regulations are being followed.
• Ensure wing-to-wing resolution of cases received with utmost accuracy and deliver the best possible service.
• Preparing MIS/reports/Dashboards for the activities handled to evaluate performance and progress.
• Working in a fast-paced and technological environment wherein customer service and employee progress are regularly monitored.
• Ensure proper escalation procedures are followed and customer satisfaction through effective handling of customer issues.

• MBA in Management from the Faculty of Management Studies (FMS) the University of Delhi.
• Bachelor of Science, from the University of Delhi.