Manish Singh Chouhan

Senior IT Project Manager with 28+ years of experience leading large scale infrastructure, data centre and government IT operations across Madhya Pradesh. Managed 30+ member teams across 78+ locations. Strong expertise in IT service management, network operations, data centre management, SLA governance and vendor coordination. Seeking leadership opportunities in IT operations, infrastructure management or remote IT program roles.

IT Project Manager at Heaven Techno System Pvt. Ltd. (2024-09 – Present)

• Managing Commercial Tax Data Centre operations across Madhya Pradesh
• Leading a 29-member technical team supporting 78+ locations
• Overseeing servers, Oracle database, network infrastructure and Sophos firewall systems
• Managing GST Technical Helpdesk operations statewide
• Ensuring adherence to SOPs and SLA compliance
• Coordinating with government stakeholders and vendors

IT Project Manager at Business Automation (I) Pvt. Ltd. (2019-12 – 2024-09)

• Directed statewide IT infrastructure operations for Commercial Tax Department
• Supervised network, servers, database environments and IT equipment lifecycle
• Managed distributed team across 78 locations
• Improved issue escalation workflows for faster resolution
• Ensured SLA adherence and operational continuity

IT Infrastructure Manager at Samaroh Hospitality LLP (Solaris Club & Hotel) (2016-12 – 2019-11)

• Managed complete IT infrastructure for Hospitality operations
• Administered surveillance systems, networking, EPABX and WiFi
• Maintained system uptime and internal IT support operations

IT Manager – Customer Support at Matrix Technologies (2014-12 – 2016-12)

• Led service operations for enterprise clients including Sun Pharma, Lupin, Tata International, InfoBeans, Impetus, SRF, Force Motors, Volvo Eicher
• Managed data centre setups including cabling and fiber infrastructure
• Overlooked installation, configuration and technical maintenance

Senior IT Engineer / Site In-Charge at Tata Consultancy Services (TCS) (2007-07 – 2014-12)

Worked for CMC Limited, a unit of Tata Consultancy Services (TCS), delivering IT infrastructure and service operations.

Senior IT Engineer / Site In-Charge - ONGC Ankleshwar Project at Tata Consultancy Services (TCS) (2007-07 – 2014-12)

• Managed IT service operations as Site In-Charge
• Led 18-member team handling AMC/FMS services
• Ensured SLA compliance and vendor coordination
• Managed logistics, service revenue tracking and customer reviews

Senior IT Engineer / Site In-Charge - CBEC Project (Western Region) at Tata Consultancy Services (TCS) (2007-07 – 2014-12)

• Coordinated service support for 1000+ routers, servers, switches and peripherals
• Managed LAN/WAN connectivity and Linux-based server environments

Senior IT Engineer / Site In-Charge - HUL & NSR Projects at Tata Consultancy Services (TCS) (2007-07 – 2014-12)

• Coordinated multi-location deployments and infrastructure rollouts
• Managed server installations and device implementations

Earlier Career Highlights at Various (1995-01 – 2007-06)

• Implemented network infrastructure across 90+ Bank of Baroda locations
• Installed and maintained IBM servers and enterprise printers
• Designed and implemented bank network architecture
• Supported 250+ systems under 4-year warranty agreements
• Managed IT infrastructure for DAVV across three campuses with 600+ systems
• Configured Linux-based web, proxy and mail servers
• Delivered network design and implementation for major banks including Bank of India, UCO Bank, Canara Bank and Bank of Maharashtra
• Maintained 380+ desktop and server systems in educational institutions
• Provided hardware and enterprise support services

Master of Computer Application in Computer Application – Rajasthan University (2006)

Master of Business Administration in Business Administration (Formerly Master of Computer Management) – DAVV Indore (1998)

Bachelor of Commerce in Commerce – DAVV Indore (1988)